Contract management

[ollop]

Hi Gents

I hope all is fine and I wish you a great incoming weekend

I post here to understand if there are playbooks, examples, places or whatever to understand the Contract Management module.

To be more accurate, I want to answer some questions as below: 

<1> How can I configure in the Contract Management any consumption contract (e.g. I pay a supplier for 100K € using this budget to cover different activities) and how can I govern the costs of it (e.g. I want to control the days the supplier declare to dispense, I want to contest wrong charges....)?
<2> The rate card has the possibility to indicate a "Distribute cost" parameter. It is not clear the effects of some values as "based on value" on it and/or the indication on "Value" (Cost/Residual value).

Please, keep in mind I'm a Service Now Architect with a Engeneering degree background: therefore I'm not so confident on the contract topics and I didn't manage them. I simply trying to show the value of the module to some stakeholeders using spreadsheet at the moment

Thank you for any reply until now

Greetings

Davide Gandolfi

[Community Alums]

Hi @ollop ,

Please follow the doc : https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/contract-manageme...

and Tutorial :https://www.servicenow.com/community/in-other-news/contract-management-tutorial/ba-p/2270237

[ollop]

Hi @Community Alums !

As promised a long time ago, I saw the Tutorial you proposed (:https://www.servicenow.com/community/in-other-news/contract-management-tutorial/ba-p/2270237)

It's very old (Calgary version) and it doesn't explain my two points (above all, the second one).

I'm sorry but your reply doesn't deserve my thumbs up

I add also this: you can avoid to post other contributions on it because, given that it's a very old question, I'm not involved on it at the moment.

Cheers

Davide Gandolfi

[ollop]

Hi Sandeep

I read the Service Now documentation (not all but enought) and until now I can't find an answer to my questions.

I promise you to see the Tutorial and if it's the case... to give the acceptance of your solution!

Cheers

Davide Gandolfi 

[Sandeep Maheshw]

Hello @ollop 

Your query seems to be related to vendor (or supplier) contracts and rate card expense lines. The example you've provided is about purchasing services from a supplier. If this understanding is correct, you might find answers to your question in the ITSM forum. Please check a related post here: https://www.servicenow.com/community/itsm-forum/contract-management-expense-lines/m-p/2894542. 

I hope this helps.

Thanks,

Sandeep