Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Open State Management

MalayanurKR
Mega Guru

I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catalog in the workspace view got stuck in a loading state, and I couldn't see any catalog. It seems that the Order action (Transaction header) needs to be mapped without a key. I would like to understand why this is happening and how we can achieve the requirement. I also tried to get the order action as a line-item context variable in open state management by dot walking from order line item to order. Order action, but this didn't help either.

Note: I found that the L2C Entity Attribute Mapping for order action was missing, so I added it, but the catalog is still not loading.

0 REPLIES 0