Product Catalog Offerings are not displayed in CSM/FSM Workspace during Quote/Order creation

Nikolina
Tera Contributor

Hello Community,

 

I have configured Product Catalog and Product Offerings with the relevant pricing and the Offerings were selectable during Quote or Order creation via the CSM/FSM Workspace, when suddenly they disappeared. Now none of the published catalogs is showing any Product offering records in the Workspace. 

I tried everything in this article and read everything in the documentation, but nothing works: https://www.servicenow.com/community/sales-crm-forum/som-product-catalog-list-is-not-showing-the-rec...

I did some Price line adjustments after publishing the initial version of one of the Product offerings, I managed to test this in the Workspace and the issue appeared afterwards. 

I regenerated the cache and all my records are published, but the issue remains.

Anyone can help?

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