SrinivasRamanu1
ServiceNow Employee
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
06-30-2025
07:19 AM
ServiceNow SAM Pro provides SAM managers and teams with a unified determination of license compliance and optimization needs. However, in some cases wrong configuration on the ServiceNow SAM Pro side leads to inadequate or wrong determination of license compliance. This can happen due to wrong implementation, inefficient governance of the product, or other reasons.
Hence, the aim of the blog servics is to provide SAM Managers and analysts a comprehensive guide to determine the best practises to be taken to determine what is wrong in the system and therevy offer advise on the correction of the same.
This blog has been created considering the configurations of "many" SAM Management teams. However, we too are in the process to learn about more issues or use case. In case your particular use case or issue is not listed- please provide your comments and we will reach out to you for more inputs.
Essentially, there are 4 common data objects in the SAM Universe which may have issues viz.
- Subscriptions- Subscription records are pulled from SaaS portals like M365, Adobe, Zoom and many more for which ServiceNow SAM Pro offers integration
- Software Installation (along with normalization): These are software installs discovered by discovery solutions like ServiceNow discovery or SCCM and are important for correct license compliance determination
- Software Entitlement: These are purchase records are are also an essential piece to be corred
- Software Models: These are specific version or configuration of software various configuration can be performed on the software model for different license compliance and optimization requirement
To understand how these data objects are connected check out the SAM Pro Data Model
The blog series provides resolution for common issues that do happen with these data objects and the best practice means to resolve them.
Please review the following sections on the blog to understand the best practises to determine and resolve common issues on SAM Pro:
1.Common Configuration Issues on ServiceNow SAM Pro
2. Support on ServiceNow SAM Pro to determine and resolve issues
3. High Level Best practise workflow
4. Review of SaaS Subscriptions
5. Review of Software Inventory
6. Review Software Installs Normalization
7. Review of Software Entitlements
The blog should not be used for implementation of ServiceNow SAM Pro but can be used to correct operational or maintenance issues on SAM Pro
- 879 Views
3 Comments
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
