M365 automated License assignment and removal using AI Agents on ServiceNow SAM Pro

[SrinivasRamanu1]

AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — without manual handoffs between the SAM team and the M365 admin team. This is powered by two agents: the new M365 license Assignment Agent, targeted and the existing Reclamation Agent. Together, they remove the slow and error-prone “handshake” between SAM and SaaS admin teams that often causes delays. What used to take weeks can now be completed in minutes — and delivered at scale. Read about it here: https://www.servicenow.com/docs/r/it-asset-management/now-assist-for-software-asset-management-sam/n....

Check the video for all details:

[David Waldner]

I Srinivas,

Great Demo, thank you for this !

What will the AI Agent do if there are different Groups, how can the Agent know to which group the license assignment belongs ?

Kind Regards

David

[SrinivasRamanu1]

hi @David Waldner  in that case the agent will confirm which group to use. The agent will check which Entra ID groups have the required license. If there is only 1 it will just assign, however if there are multiple for the same license it will ask and based on users input go ahead.