The ITAM Review announces at their 2022 Gala Dinner and Excellence Awards ceremony that ServiceNow IT Asset Management (ITAM) wins the Technology Innovation of the Year award for Software asset management success tracking (SAM Success Portal) and Asset Management Executive Dashboard. This is the third time ServiceNow has received this award and we are humbled to see our innovations continue to delight our customers and set the pace for an evolving industry. It is truly an honor to be recognized for this year’s award.
View the full list of 2022 ITAM Review Excellence Award Winners
ServiceNow’s Success Portal and Asset Management Executive Dashboard
While improving in recent years, ITAM practices traditionally struggle with executive sponsorship and mindshare in many organizations. Status tracked in a spreadsheet or powerpoint is manual, infrequent, and ad-hoc, leading to an ITAM team scramble when the executive asks for a report.
With ServiceNow’s Success Portal and Executive Dashboard, ITAM programs can control the narrative, elevate ITAM successes internally and gain mindshare with the executive sponsors. They can see outcomes such as ROI, KPIs, and business outcomes determined by the ITAM team.
 
ITAM teams decide what specific metrics to publish (or not publish) to the Executive Dashboard view. The customizable Success Portal and Executive Dashboard bring together SAM, SaaS, FinOps, and HAM into a unified dashboard, helping our customers gain visibility across their full asset estate. Stakeholders from various functions, such as procurement, security, or IT are connected, increasing accountability where ITAM has dependencies or outcomes for other stakeholder goals.
By aligning messaging to executive objectives and care-about, ITAM can continue to elevate maturity from the basement to the boardroom and regularly demonstrate true impact for the company.
With a single-architecture platform and data model, we are proud to provide our customers with the unique experience of managing their assets on the same platform where the rest of IT operates. This helps create a simplified (and automated) way to optimize their technology investments across software, hardware, and cloud. With the launch of Enterprise Asset Management (EAM) in the Tokyo Family release, our customers can also manage their enterprise assets on the Now Platform. Our mission is to connect teams and streamline processes in a way that drives collaboration and efficiency at every stage of the asset lifecycle—for IT and beyond.
Read more about our past awards:
2018: Technology and Service Innovation of the Year Award – License Change Projection
2021: Technology and Service Innovation of the Year Award – Machine Learning Normalization
