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Track hardware and software and optimize cloud resources

IT Asset Management

Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—on one platform.

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IT Asset Management
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Optimize hardware, software, and cloud costs while reducing risk. Automate workflow action from a native CMDB, the central system of record for IT.

Get to ITAM outcomes faster on the Now Platform.

Optimize your IT assets

Visibility with software asset management analytics

Modernize and automate IT

Run ITAM where you plan, service, and operate IT—on one platform, one data model, one architecture. Automate asset workflow with Now Platform® capabilities.

Process workflows to simplify work

Simplify how work gets done

Connect information and people with process workflows. Bring teams together for seamless collaboration at each stage of the asset lifecycle, from procurement to retirement.

IT asset lifecycle from request to retire

Reduce IT costs

Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware asset costs, managing cloud resources, and reducing IT compliance risk.

Optimize your IT assets

Visibility with software asset management analytics

Modernize and automate IT

Run ITAM where you plan, service, and operate IT—on one platform, one data model, one architecture. Automate asset workflow with Now Platform® capabilities.

Process workflows to simplify work

Simplify how work gets done

Connect information and people with process workflows. Bring teams together for seamless collaboration at each stage of the asset lifecycle, from procurement to retirement.

IT asset lifecycle from request to retire

Reduce IT costs

Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware asset costs, managing cloud resources, and reducing IT compliance risk.

Don’t just take our word for it

See how companies like yours use IT Asset Management for actionable insight into asset use and costs.

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HEALTHCARE

40% savings on license true-up costs

Community Health Systems saved millions, while supporting the patient journey.

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GOVERNMENT

$1.2 million in annual savings

The Utah Department of Technology Services gained better control over hardware devices.

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GOVERNMENT

Providing enterprise-level procurement

The State of Tennessee centralized IT services to speed procurement and employee onboarding.

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Capabilities that scale with your business

IT Asset Management includes key applications to manage software licenses, hardware assets, and cloud resources.

 

Hardware Asset Management

Reduce costs and minimize risk for hardware and consumable assets.

 
 

Software Asset Management

Modernize software asset tracking to reduce spend, mitigate risk, and take action across IT.

 
 

Configuration Management Database (CMDB)

Connect all your asset data with service context throughout the full IT lifecycle.

 
 

Discovery

Get a complete view of IT resources across on-premises and cloud environments.

 

Built on the Now Platform®

IT Asset Management includes powerful platform capabilities so you can simplify asset tracking across your organization.
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Integrations with third-party systems
Single data model Eliminate IT information silos with one data source for the enterprise.
Workflows to automate manual tasks
Workflow automation Create intuitive workflows that automate your asset management processes.
Cloud services and workflows
IT optimization Reduce risk and optimize asset costs with platform capabilities and insights.

ITSM integrations

ITSM seamlessly integrates with remote desktop support products, authentication software, and productivity tools.

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3CLogic
Consolidate multichannel communications on a cloud-based call center platform.
Adobe
Add trusted, legal Adobe Sign e-signatures to ServiceNow workflows to expedite service requests.
Celonis
Monitor, analyze, and improve business processes within ServiceNow using this process mining tool.
Cisco
Manage network events by automatically generating incidents and assigning work to the correct party.
Docusign
Add secure e-signatures to ServiceNow workflows to eliminate manual steps and reduce service times.
Jira
Eliminate friction between dev teams and ITSM processes with the Integration Hub connector to Jira.
LogMeIn
Increase technician efficiency with secure remote support and log support activity within incidents.
Microsoft
Collaborate across IT teams, use productivity tools in context of assigned work, and sync employee access.
Mobichord
Manage telecom and cloud subscription services, assets, and expenses natively on the Now Platform.
Okta
Provide secure identity management and single sign-on to any application on any device.
Oracle
Retrieve OCI Cloud Services resources to enhance inventory, event, change, and configuration management.
SAP
Quickly respond to business needs by providing full control and visibility into all SAP changes.
Slack
Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
Twilio
Leverage SMS and Voice for on-call scheduling, incident alerts, and streamlined communications.
Vivid Charts
Create custom data visualizations and models to facilitate faster decision-making.
Xmatters
Automatically engage the correct on-call resource via push, SMS, email, or voice call notifications.

ITAM integrations

IT Asset Management easily integrates with partner and third‑party applications.

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Azure Active Directory
Azure Active Directory
Gain better visibility into SSO application usage inside Microsoft Azure Active Directory.
IBM BigFix and ILMT
Capture and maintain software license information and license consumption.
Jamf Pro
Discover hardware and software data from Mac and iOS devices.
Microsoft SCCM
Collect usage metering information and last used date from software products.
OpenLM
Get visibility into usage and spend for engineering software with support for specialty license models.
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Resources

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Analyst Reports
Analyst Reports
White Papers
White Papers
Ebooks
Ebooks
Webinars
Webinars

Discover the possibilities

See what benefits you can achieve when you know what assets you have, who uses them, and how much they cost. Learn more about our single-platform solution for managing your assets.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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