Adding Same Hardware Model name but different specification under Short Description

[harpreetkaur23]

Hello All,

I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in Model table while Model name keeping the same. However, when we do bulk upload, we can only map the model name and do the import..

How can we do the asset import for the particular model  but has different specification in short description. Its urgent, please help.

[Vishal Jaswal · Accepted solution]

Hello @harpreetkaur23 
In your non-prod or PDI ServiceNow instance, try the below steps to import data.

Before Import

Download the template: Open table: cmdb_hardware_product_model.LIST and make a right click on any of the column, click Import and click Create Excel template to populate the new data which you want to import:

Import the excel:

After Import

Please correct if I missed to understood your requirement.

[harpreetkaur23]

Sorry, i am fine until uploading the models, can you share how can we import the assets to these different models in asset table?

By mistake accepted your solution 🙂