Running Reconciliation on Adobe Creative Suite

[Sharieff]

Hi All,

I need some help on running reconciliation.

I have created an test entitlement for Adobe products and have run the reconciliation and was expecting the unlicensed install counts to be reduced but it did not reduced for the child products and was only applied to 'Creative Cloud'.

Created entitlement using the Publisher Part number '65257924FA' with suite and it created all the software models for adobe creative cloud.

Metric Group : Adobe

License Metric : User Subscription

Agreement type : Generic

Also created separate entitlements for Photoshop, Audition & Captivate as separate licenses and ran the analysis screen shot attached for your reference.

1) Could you please assist if this is the right way to create the suite products and how do we the license apply for the child products within that suite.

2) Whenever i select the license metric as 'User Subscription' even though there are few unlicensed install it will show as 'zero'

[cody_wolf]

A few things to check...

1) Is your <Software Model> setup correctly?    

2) Do you have <Suite Components> defined for the Adobe CC <Software Model>?    We now provide suite definitions as part of the Content Service.    In earlier releases, the <Suite Components> are manually defined when creating the <Software Model>.

3) If you do see <Suite Components>, what is the <Inference %>.   This tells you how many of the <Suite Components> need to be installed to roll up to treat it like an Adobe CC suite.

Here is a snip...

5) On the <Software Model>, click the link <Show Matching Discovery Models>.   This is how you can test that your <Software Model> has a <Discovery Map> that matches up with your normalized <Discovery Models>.

6) Confirm you have the integration to the Adobe CC portal setup correctly.   You should see <Subscription> records in ServiceNow.  

Here is a snip...

If you are still having trouble...

- send screen snip of your SW Model

- send screen snip of your Product Results, including Unlicensed Installs tab.

- more details on what piece is not working like you are expecting.

PDF attached.

[Sharieff]

Hi,

I have created the software model correctly. Please let me know if there are any changes required on the software model.

Also do we need to update the 'Inference Mandatory' field and 'Suite relationship assumed' column. Inference percentage is set to 75.

Subscriptions have been added correctly.

 

Below are the product results :

Below is the screen shot for License Position Report.

I feel that the reconciliation is not functioning or need help in confirming the parent and child relation is build correctly.

For Example.

I had 138 unlicensed installs before creating an entitlement for 'Creative Cloud' and after creating an test entitlement for 25 and allocating it to the users I would expect few more unlicensed installs. But the unlicensed install shows up as 'zero' 0

Also, the suite products like (Illustrator, Premiere Pro, InDesign, Incopy, After Effects etc.. .) I would expect the unlicensed count to reduce but it did not. 

Please let me know if there is anything which needs to be mapped or corrected.

Kind Regards,

Haseeb

[cody_wolf]

Hi Haseeb,

You have 2 child components set to "mandatory group" along with 75% inference.

Based on your <suite definition>, you'll need 75% of the children installed along with the 2 "mandatory group" products installed in order for ServiceNow to roll up to an 'Adobe CC" suite.

Anything other than that would be treated as stand-alone installs and would require their own Product specific SW Entitlement.

To test stand alone installs.

- Create a SW Entitlement for one of the child components - (Adobe Illustrator)

- Check that the SW Model matches up with Discovery Models.

- Check that you have a CI running Adobe Illustrator

- Run Recon

You should see updated compliance results for Adobe Illustrator.

Hope this helps!

~ Cody

[Daniel Slocum]

Hello Haseeb,

Cody has given you a good course of action to troubleshoot your situation.  If you'd like to work through it together, you can drop me an email at daniel.slocum@servicenow.com and I'll setup time to look at it with you.

Regards.