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Chassis can be a CI?

Hi, Can Chassis be a CI? Our Asset Management team wants to track the Chassis as well But I would like to understand if Chassis can be part of any IPC process? Will there be any impact from Chassis for business Delivery. Correct me, Chassis informati...

Suman21 by Tera Expert
  • 799 Views
  • 6 replies
  • 0 helpfuls

Load user allocation data to entitlement

Hi all, I need to load allocations for an entitlement.  I found the article below from a couple of years ago but was hoping for another way. https://community.servicenow.com/community?id=community_question&sys_id=a93d5c0adbac8010feb1a851ca96190e&feed...

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loberle by Tera Expert
  • 1685 Views
  • 3 replies
  • 5 helpfuls

Resolved! What is 'Classic' version of Software Asset management?

What is 'Classic' version of Software Asset management? I came across the work CLASSIC here - which states 'Once you activate the workspace plugin, you cannot revert to the classic Software Asset Management application." So whats Classic SAM and Non-...

Suggy by Giga Sage
  • 1072 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does Procurement application has separate License?

Hello Experts, I was searching for Subscription Overview in our instance and I could not find the Procurement application is listed in our subscription. But when I am trying to install the Procurement plugin, it is shown as 'Free'. Does this mean, pl...

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Resolved! What is the assigned_to field on cmdb_sam_sw_install used for?

Good day, We are introducing SAM Pro and are using Discovery in order to populate the servers and another integration (not SCCM) for clients. What I can see is that the assigned_to field on [cmdb_sam_sw_install] is empty. So, the question arose if th...

Tuna by Giga Guru
  • 1573 Views
  • 8 replies
  • 4 helpfuls

SAM Pro Model issues with Normalization

Hi all, Does anyone know how to troubleshoot software model issues? In a perfect world, the models would have been created when entering the entitlement, but we already had over 500 models before implementation of SAMP. When we implemented (2018), we...

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loberle by Tera Expert
  • 3348 Views
  • 8 replies
  • 4 helpfuls

Resolved! Software Entitlements - Active rights and allocations available

Hi, Would like to know what does "active rights" and "allocations available" actually mean in software entitlement. I already have the doc definitions available, but not exactly clear with the functionality/calculation.  How these are calculated? Wha...

Anu Sarma by Tera Contributor
  • 1771 Views
  • 1 replies
  • 1 helpfuls

Resolved! Reference qualifier for model_id is returning models with no category

Can anyone explain to me the reason for these two lines which appear in the Script Include ModelAndCategoryFilters? // when creating a CI, we always allow models with no category var refQual = 'cmdb_model_categoryISEMPTY'; Our problem is that we are...

GLewis5 by Tera Guru
  • 882 Views
  • 2 replies
  • 0 helpfuls

Software Installation vs Software Discovery Model

In the SAM implementation course it mentions the following:   "If a Software Installation record matches a record found in the Software Discovery Model table, then the Software Installation table updates the software discovery model record."   If the...

Elie Baho1 by Giga Contributor
  • 1880 Views
  • 6 replies
  • 0 helpfuls
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