I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example- if a suite pro...
There are different ways contracts and entitlements are being created in the system by different companies. I created this diagram to show (my understanding of) how the relationships are to be formed between contracts and entitlements. I would like...
How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow
Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit. I have created a new role, and have added acls to allow read access, but the r...
How can I capture Sofware Product and Model Lifecycle End phase dates
When a software title is transferred between vendors, the content library download and update feature will automatically propagate those changes to which of the following? (3 valid options) (a) Software entitlements(b) Software reconciliations(c) Sof...
Hello, I am looking for an option to populate demo data in two tables: [cmdb_sam_sw_discovery_model] and [cmdb_sam_sw_install], so I can later present to the customers, on how Discovery works, Service Graph Connector for SCCM, Intune and Jamf, can al...
I am relatively new to SN and working to understand what all the different modules are intended to do, how they are populated, and how they interact. I believe—and please correct me if I am wrong—that the Business Application (cmdb_ci_business_app) t...
Hi All Could someone please help me to understand the purpose of this property in SAM Pro? My client is asking for a justification to enable it as they already have third party integrations in place and the property is not enabled.so how is it going ...
We are finding it difficult to get entitlements, license metrics, licenses, allocations, etc set up without some training on the functionality and the use of the Software Asset Management Pro module. We don't know what the best action to take is when...
When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.) Microsoft Publisher Pack plugin / Microsoft SCCM Software Usage plugin / Microsoft SCCM Integrat...
Hi, We are currently implementing Life Cycle Management in SAM-P and we and we would like to create a report linking records in the Software Installation table to Software Model Lifecycle table. We created a database view, joining several tables in o...
We are starting to implement SAM in customer environment with following setup:- Customer has informed us that their Oracle environment (Database etc.) runs on Oracle Private Cloud Appliances (PCA) which are hosted in On-premises customer's Datacenter...
Greetings to you all!Our organization uses Broadcom's Symantec Management Solution (ITMS) to manage workstations.It used an agent (installed locally) to perform all kinds of management tasks, like software installation, uninstallation, metering, etc....