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Where to find End of life, end of support data in SAM

I am trying to pull a report of Software Product lifecycle using sam_sw_product_lifecycle  table and it gives me only OS information , Need to pull End of life, end of support , current dates. Do we have any other table that gives me all the informat...

Resolved! Hardware Asset - Display Name field - alternatives?

I'm interested in input on the pros and cons of the idea, to use a Serial Number + Model concatenation as the value shown in the Asset field of the CI record while continuing to use the concatenation of Asset + Model in the Display Name field of the ...

WB by Tera Expert
  • 1098 Views
  • 3 replies
  • 2 helpfuls

Integration between dell and servicenow

Hii all, Procurement integration with Dell(vendor portal) anyone performed in previous itineraries. Please provide some inputs and docs if any found. what are the pre-requities we required. how can we fetch those values to vendor items, and how can w...

chinna by Mega Guru
  • 2696 Views
  • 3 replies
  • 1 helpfuls

Pattern Normalization Rule

Hello Experts, We applied pattern normalization rules and updated 500 + discovery models for 'Adobe Acrobat DC'. However, i would like to add version and edition to the rule to further filter the products. I tried to update the 'Rule' and apply the c...

Ismail12 by Kilo Contributor
  • 2486 Views
  • 3 replies
  • 1 helpfuls

Resolved! Contract (ast_contract) who creates?; who approves?

I was looking at the OOTB instance of Rome and I was struggling to see how it is meant to operate with contracts?   I believe only those with the contract_manager role is allowed to approve a contract - is that correct?   But for creating a contract,...

aaron47 by Mega Guru
  • 1054 Views
  • 1 replies
  • 1 helpfuls

SAM Software installed & reconciliation

During reconciliation; where is the installed software information is coming from. IE: Computer (cmdb) record, or  Hardware asset record.  i see the installed software tab on the computer (cmdb) record and it has a list of software installed. (from d...

Resolved! Scanning Barcodes and Associate the Asset Tag with a CI

Good morning, I have a few questions and I wanted to know if anyone could give me some advice or guidance on. The background information is that my organization just purchased asset tags (with barcodes). The plan is to place those asset tags on  lapt...

User/Device allocation automation in SAMPro

Hello Experts, I am looking forward to understand what happens whenever we make a change to an entitlement which is being published in the Service Catalog to be requested by users and has allocations tied to it? If the allocations get removed in the ...

Client Access Record in SAM PRO

I created an entitlement with metric Device CAL and created a CAL record with the count of 5 (reflecting in license required).I associated this CAL record to the software model which has 6 installation records and added all the 6 installation records...

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Removed software still appears to require reconciliation.

We are using ServiceNow Discovery and SAM Pro.  I have some software that was de-installed from LINUX OS systems about 1 month ago.  Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...

Jen Wenrick1 by Tera Contributor
  • 1726 Views
  • 10 replies
  • 6 helpfuls

Adobe publisher pack doesn't bring in complete data

In SNOW, Installed SaaS integration plugins and created an Adobe integration profile (with the details provided from the Adobe service account). When I run the scheduled job: SAM - Import User Subscriptions, it has created software subscriptions reco...

Harini_13 by Tera Contributor
  • 987 Views
  • 5 replies
  • 1 helpfuls

How to enable Software metering on SCCM??

HI All,We have integrated ServiceNow with SCCM, using Integration HUB ETL.I have got the requirement to enable the Software metering on SCCM as below :"As a SAM Manager I want the software metering to be enable on the SCCM So that ServiceNow SCCM Con...

Manasa23 by Tera Contributor
  • 2260 Views
  • 3 replies
  • 1 helpfuls

Bulk Upload of Software Entitlements

We had a requirement to upload bulk import on user allocation for different entitlement. I had tried uploading using transform map. Here we had issue that Entitlement Display Name is can be same with different license types. It can be multiple record...

Rohith_0912 by Tera Contributor
  • 738 Views
  • 2 replies
  • 1 helpfuls
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