Adobe Acrobat non compliance issue

[Sai Gopal]

Hi Experts,

In our organisation we are using Adobe Acrobat software. Some are using the licensed version and some are using basic free version. 

While discovery servicenow is not able to diffrentiate between the licensed and free versions as a result it is expecting entitlements

Can anyone help us like how to differentiate between free and paid versions 

Thankyou

[annmarsh]

We are having the same issue since Adobe moved to the unified installer.  Some of the versions work but it appears latest is an issue.  We do have an open ticket but I would appreciate if others have said how they have been able to resolve too.