Adobe Sign per transaction license metric

[Dragan J]

I encountered a problem dealing with the license for Adobe Sign. SaaS integration is bringing user subscriptions, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric is per number of transactions, no matter how many users. So now the system is showing wrong compliance status, and I'm afraid we'll not be able to know when we go over the number of transactions.

Did anyone solve for this, and how?

[Joe Ryder · Accepted solution]

Hi Dragan. First, you are absolutely correct that there is no current process to capture Adobe Sign transactions. The API isn't able to expose this data on Adobe's side. This is one of those situations where ServiceNow gives you the tools to track the data but the actual tracking process is generally manual, summarized and flexible based on the level of granularity you need.

There are two ways I would approach this, similar to DocuSign, Miro day passes, and learning credits.

1. At some level, you should be estimating an average consumption rate that would provide a sizing for your contract. The ratio could be 100 sends a person or 1000 sends a person. Either way, that average equates to a general assumed population. You could, in theory, use this assumed population as your "rights", then comparing your total budgeted users to allocated users. This works in conjunction with monitoring of average consumption and you can choose to adjust the total "rights" based on the ratio being higher than when you started.
   
   
2. My preference:
3. • Capture the total consumption units in the "Rights Purchased" in the Entitlement under Consumption in the License Metric / Metric Group.
   • Depending on if the license ever expires, you may choose to track the License Type as either Perpetual (unit never expires) or Subscription (unit expires if not consumed in the term).
   • Make sure all active users are allocated at least quantity 1 against this entitlement.
   • Take monthly exports of consumption from the Adobe Sign portal (if still visible; it's been a while since I've been involved in that product).
   • Format the export to match the allocation table. The Display Name of each Allocation is the key value and must be included in the first column, accurate to existing allocations. All you really need is the Display Name from the record and the new Quantity.
   • Have an admin upload this to the Allocations table.
   • Maintain this once a month or more often if needed.

Once Adobe produces a reliable API for envelope consumption (if they ever do), this might be able to be automated. They might have and I am just oblivious to it; if they have, there's nothing OOTB that ServiceNow offers, but would be a great suggestion in the Ideas forum.

[Dragan J]

Thank you Joe, this helps a lot. Much appreciated.