Agent client collector does not populate installed software information

[Santiago Ruales]

Hi, I need to obtain information about the software installed through the agent client collector. When I run a test check with the check definition: installed software, I get a response, but I don't have the information in the related list of installed software. Please someone who can help me

[dreinhardt · Accepted solution]

Hi @Santiago Ruales,

The executed check, is just a check to verify the args/cmds can be executed. You've to define ACC policies. The configured schedules are executed by the agent and will collect and transfer the data based on the scheduled.

For testing you can set the limit to "per hour" to get results faster.

1) Please check if your SAM relevant ACC policies are enabled [sn_agent_policy]

• Enhanced Discovery Policy
• SAM Background Policy
• Software Installed Policy
• SAM discovery

2) Please check if you ACC-V agent allow-list contains the following args to execute SAM related tasks/processes

• check-allow-list.json

    "args":[    
      "--compact --select=data_collection,enhanced_inventory,file_systems,network_adapters,tcp_connections,storage_devices,running_processes,local_users,intel_ema,memory_modules",
      "--compact --select=data_collection,installed_software",
      "--compact --select=data_collection,installed_software_with_sam_metering"

Best, Dennis

[Santiago Ruales]

Thank you so much, Dennis, for the response. I have the policies active, and the args. Where should I set the limit to "per hour" to get the results faster?

[dreinhardt]

Hi @Santiago Ruales,

please check the mentioned policies, here you can set the interval to get the results faster.

I would suggest to restart a few agents to ensure the new policies are downloaded and than tracking the agent logs to see I the jobs are executed

Best, Dennis