Agent Client Collector Installation / Setup
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07-08-2024 01:40 AM
Hi,
I wanted to reach out to see if anybody has had similar issues with 'Agent Client Collector' installation on local devices.
1st Issue: Installation
Despite being a domain admin, when installing the Agent Client Collector MSI I receive a pop up message saying 'Admin rights required. The way around this was to open CMD.EXE as Administrator and run the installation path from there.
2nd Issue: .\servicenow local account rights
Part of the installation created a local user account (.\servicenow). The problem however is that it does not seem to have rights to run the agent located in C:\Program Files\ServiceNow\agent-client-collector\bin. This causes the agent to disconnect. Even when I add the newly created account to the group which has permissions in the folder, it still fails with a time out error. The only way I have found to ensure the agent works is to change the 'Log on' properties of the Agent Client Collector service to 'Local System account' and then it works fine when the service is started.
Would be good to hear other peoples experience of setting this up and deploying to multiple devices globally.
Thank you.
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08-13-2024 02:03 AM
i've been using acc for while now. i'd avoid using the local user account created during the install. it'll just cause you more problems in the long run if you are using it on anything other than your own "sandbox/playground". Local System account works well for most use cases so far, if you are happy using local system your options are to
a. (for any already installed agents) stop the service and change account from the services log-on tab, restart the service
b. (for new agents you install going forward) configure the agent to use the alternative account (local system/ad whatever you choose) during the install using the install parameters. the documentation for the framework plugin has a table at the bottom of the description which gives you a list of all the available options. have a look at that its been very helpful.
