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Handling Duplicate Hardware Models

I am running Discovery and SCCM integration.  I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports.  What is the best method A)Merge the mode...

Sam Kinney by Kilo Contributor
  • 3169 Views
  • 7 replies
  • 1 helpfuls

Resolved! Disabling SAM and deleting all Licensable data from the Instance

Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...

Shantanu1 by Tera Guru
  • 1690 Views
  • 2 replies
  • 1 helpfuls

Software usage metering and removal using SCCM

HiWe use Service Graph Connector for SCCM and have recently configured reclamation rules for software products we want monitored/metered.My question is; when users have these software products installed on their laptops but have NEVER used them – wil...

Anton15 by Giga Guru
  • 788 Views
  • 1 replies
  • 1 helpfuls

How Oracle license reconciliation works?

I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...

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User315784 by Giga Contributor
  • 1145 Views
  • 2 replies
  • 1 helpfuls

SAM Pro and apps deployed via virtualization

Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix.  While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...

D_ Gray by Tera Contributor
  • 765 Views
  • 2 replies
  • 2 helpfuls

Contract and Procurement part of ITAM?

Hello,When looking at the ServiceNow Product Documentation site, "Contract Management" and "Procurement" are under the IT Asset Management (ITAM) heading.1. Does anyone know the history as to how that came about? Those are not ITAM disciplines as I u...

bill232 by Kilo Contributor
  • 648 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM Integration with Adobe Cloud

We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...

Jerome11 by Tera Guru
  • 2230 Views
  • 2 replies
  • 0 helpfuls

Resolved! Custom Dashboard in SAM

Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...

Karen54 by Mega Guru
  • 1739 Views
  • 2 replies
  • 3 helpfuls

Salesforce Marketing Cloud Integration with ServiceNow

Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...

Resolved! Software Asset Management Process Guide

Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks 

Yvonne12 by Tera Contributor
  • 8258 Views
  • 10 replies
  • 13 helpfuls

IBM / ILMT SAMPro Licensing Requirements

Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses.  Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...

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