I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...
How to check the mapping is defined between Coupa and ServiceNow, which code is doing this.
Hi, Recently i have created a separate dashboard for Software Owner's for one of the client and added few reports for their reference. In that one of the reports is 'End of Life Products'. The whole dashboard filters the data based on 'product Owner...
Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...
Hello,I am trying to install SAM Pro on my PDI. I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie
Hello All, I need your support, Please advise how i change the class or category in service now for the existing C.I.I have also attached the SS for the same.I need to change the IP router to voice gateway.
why the coupa option is not getting picked in external requisition in servicenow.We have already complete the coupa profile integration, but when we try to create the Purchase Order and purchase order line, then it not showing the requisition.Could ...
Hi everyone,I want change the count setting for Hardware Asset Management.Our system have resource category is server.In resource category is server, It have Resource is VMware, Inc. VMware7,1.However, I don't want VMware, Inc. VMware7.1 is counted t...
Hi, I would like to clarify on below 2 queries with respect to SAM Pro implementation. Kindly help with answers. 1. Does the content library works in non-prod instances? - I would like to know if we create any custom products, ppns in non-prod...
Hi team, I have a question related to SCCM.when an application is upgraded to a latest version, will the old version move to removed software list? Because, currently we have activated service Graph connector with SCCM but the problem we are facing i...
Hi everyone, Below OOB dashboards are not visible in system:Incident Daily 7d - 28d dashboardOpen Incidents Age Monitor dashboardOpen Incident State Monitor dashboardOpen Incidents Reports dashboardNote - unable to find the content pack for these das...
Hello Community,I have installed the SAM Foundation plugin and I do see the data for Software Instances, as an example see the one for Adobe below.I did create a SW license ADOBE0010006 which has more installs that licensed but the SAM foundation Das...
Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...
In one of our client, they have a platform called "Violation Platform" and under it they have many applications like vcenter...etc. How to link these application licenses under Violation Platform in ServiceNow?
Hi There,I recently finished ServiceNow SAM Fundamentals(Utah Release) and planning for CIS-SAM certification. Before that I would like do more hands on in detail to get more experience and be familiar with the platform. Would be great help if anyone...
