HiWe use Service Graph Connector for SCCM and have recently configured reclamation rules for software products we want monitored/metered.My question is; when users have these software products installed on their laptops but have NEVER used them – wil...
In our AMDB, we wanted to capture the Hardware Asset "Warranty Expiration Date" and "Purchase date" information. We have done integration for Dell, Lenovo and Netapp to get this information. However, we are still pending with the IBM, Check point, ...
I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...
Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix. While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Hello,When looking at the ServiceNow Product Documentation site, "Contract Management" and "Procurement" are under the IT Asset Management (ITAM) heading.1. Does anyone know the history as to how that came about? Those are not ITAM disciplines as I u...
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna
After The Utah Upgrade the Production Environment had SaaS Management Plugin but after the Upgrade this was not present and when we try to install it it shows the below error. Just wanted to check if this is a separate plugin and we need to buy or it...
We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...
Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...
Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...
Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks
Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses. Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...
Is the Reclamation Rule auto-created by the Microsoft 365 SaaS Integration covering MS Project and Visio? If so, is it only covering usage for the online versions of both?Furthermore, when manually creating Reclamation Rules we want to avoid creatin...
Hi SNC, I've been looking for a while for the logic behind automatic software model creation, because sometimes SN creates software models with versions and sometimes a generic software model without details like version. In some cases it's creating ...
