AI entitlement extraction?
There was a demo at Knowledge 2024 that introduced an AI Assisted entitlement extraction for Asset Management. I can't find anything about it on the ServiceNow website, docs, or community? Does this exist?
Forum Posts
What is the difference be Name, Manufacturer and Stage Publisher Name in samp_sw_publisher table?
I see inconsistencies between the 'Name', 'Manufacturer', and 'Stage Publisher' fields in the samp_sw_publisher table. <I am referring to only the content library and not custom records.> Anyone understand why we have 3 fields? In some cases, the ...
Resolved! Hardware Asset Management
Hi Experts, We are planning to implement Hardware Asset Management Professional. With this aspect, I have certain query which I want to take suggestions for. 1. Currently we do not have any automated data source integration or ServiceNow Discovery in...
Service Graph JAMF Integration
Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...
Agent client collector-OSQUERY comes with ACC in bundle
Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...
Bulk update in sampro
Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...
Installing SAM Workspace in Vancouver
Hi All, Software Asset Management Professional is already installed in our instance. I checked the Asset Management Playbook and Guided Setups but it has compatibility issue.I have checked this on the application manager but just wanted to know how w...
Network devices having Empty Name and Serial number while discovering
Hi Team,While running the discovery for the network devices, I encountered an issue where the serial number and name of the CI are not getting populated. I checked the probe input, and the probe is also not fetching this information from the device. ...
How to deactivate auto number creation
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please helpHow can I disable auto creation of Unique number value whenever the record is created as I want to utilize the field for custom value
Resolved! Download Smartsheet Subscription information
I am attempting to integration SAM Pro with Smartsheet to download subscription data. I followed the instructions below but the job fails consistently with a 403 error. I have open support tickets with both ServiceNow and Smartsheet, but have gotten ...
JAMF Integration setup not working
Hi, Im having issues setting up the Service Graph Connector with our Tokyo instance.Apparently JAMF doesnt support basic auth anymore, but all doco and guided setup talks to basic auth.When I try to run a test load of 20 records, I get the following ...
Create New Entitlement widget is blank
We recently installed SAM Playbooks and Guided Setup and SAM Workspace. When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this?
Software packages in chinese and russian language
Hi folks,we've have few records in software packages table in chinese and russian language.and those records are not created manually.where can i find the source for these records ?
CI State is Retired but Still Most Recent Discovery Date getting Updated
Hi Team, I have retired CIs in the CMDB, but for some reason, the Most Recent Discovery Date field is still being updated. I have validated that these CIs are no longer in SCCM, yet they are still being discovered by the SCCM integration. Can anyone ...
Restrict if any field value starting with apart from 7
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow , Guys please help meIn a field I will be having series number starting with 7*Example745678697789 if field number starting with 7 series then only record should be created if not it sho...