Case State is automatically changing
Issue observed with snow ageing data. Tickets are not active as it were closed. but the status somehow has changed back to awaiting info or Open. Can someone help me with this?
Forum Posts
Ignore installs and consider Resource value
Hi All, For a software model, we have software installations info but when reconciliation runs it should not consider Installations instead it looks for the value entered in "Resource Value" table. The entitlements also adjusted with metric as common...
Resolved! Resource Consumption License Metric
Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks
Import Options Missing in Create Entitlements
I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing: ...
Resolved! CI software that has not been Discovered for 90 days
If CI is not updated for how many days, the record in cmdb_sam_sw_install deleted?deleted?Currently, it appears to be deleted after 90 days.Do you know of any BRs or jobs that are deleting cmdb_sam_sw_install records?If you know of one, I would like ...
SAM Zoom integration scheduled job error "Cannot read property "message" from undefined"
I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from unde...
Functionality of Install conditions on software model table
Hi all. How to test the result of a software model record, after giving a software install condition to the particular software model. Where can the result be seen? Thanks for taking your time in reading this question. Looking forward for the solutio...
SAM- Renewal calendar dashboard
Hi All, There's a discrepancy in my PDI on the renewal calendar in the software asset workspace, as its showing only the details of the software entitlement with subscription license type. Ideally it should consider perpetual licenses along with Main...
Resolved! i have to make a child database with a relationship but i dont know how to make it
in the script the use a similar script for depends on used by business service it looks like this:gs.getProperty("relationship.dependson.usedby")but i need one to runs on runs to server i try something like this gs.getProperty("relationship.runson.ru...
Migrate data from M2M tables between instances
Hello,Is it possible to migrate data in M2M tables (for example, Related Entitlements - samp_m2m_related_entitlement) between different instances (e.g. Development - Production)?If yes, which is the best practice?Thank you in advance.Vito
Reconciliation Failing
I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.
Software Entitlement Import Template - CONDITION Field
Does anyone know what the field in the samp_entitlement_import template is that is named "Condition Name" in Column H. See attachment.
Software asset management reclamation rules
Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...
Software Metering
Hello Community, Does any have documented best practices on how their company turns on metering for software products for On -Prem, SaaS-Hybrid software in SCCM, JAMF and NextThink?
Model management
I want/need to enable well-defined model management, which needs to include our organization's Architectural Review Board (ARB) and integrate Security approval within the model creation process. Models should represent both standard and nonstandard s...