Hi All More and more Software vendors are moving forward to the new business model of Subscriptions, and this is causing us to acquire licenses for each person in the company and increase the cost and more management to reuse them due to the com...
Hi All,We recently ran reconciliation for our Adobe Systems Publisher and the SAM Workspace's Software License Compliance Report identifies about 105 unlicensed installs for Adobe Captivate. When I go to Reconciliation Results and there are no Remedi...
Hi , I populated data in the cmdb_sam_sw_install table via discovery for domain A.As discovery models were not available initially they were auto-created in A domain via the "create software Normalization Business rule ". At last, normalization happ...
We are in the process of manually importing usage for some of our SaaS applications, which dont calculate the usage based on time or subscription, instead it depends on custom metrics, e.g.- number of emails sent, data downloaded. I am wondering if i...
Hi all, I was wondering are there any best practices when managing freeware in SAM?I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to...
Hello friends, I am working on O-365 Integration to get software usage details automatically. I have created account on Microsoft Azure Portal as per the steps given in article :https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/pr...
I am working on a requirement, text of which is below "Currently, when the end date is reached, an entitlement will move to the retired state... Some software licenses expire 10/1 - the first day of the fiscal year. We pay several days later and the ...
In a SAMP, OOTB configuration, shouldn't the workflow: "Procurement Process Flow - Software" create a user allocation (or a device allocation)? I see that the workflow: "Procurement Process Flow - Auto allocation enabled" will create an allocation, ...
Is normal to have 2 license metric for the same software model? I have checked the sys id of the software model from the license position report and they are the same. DMAP is also the same However both metric results have entitlements tagged to the...
Hello, whats the difference between SAM basic metering and SAM total usage metrics? The Documentation of the ACC is not really specific:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-collector/concept/...
Hello All, I have seen many example in my instance where the normalized data available in software content library but still the discovery models are not getting normalized and has status as Match not found or partially normalized. has anyone seen th...
I'm getting a number of unlicensed installs but the software model result and license metric result are empty The discovery model and DMAPs look good to me. Anyone knows what these are?
Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.
I am trying to configure the CIS suite license for both Datacenter and Standard edition of license in SAM Pro module based on the Purchased license SKU. I have modified the Inference percentage to 50. On making changes, i could see the consumption, h...
I want to get a report created whenever there is a change or an update to specific fields and specific CIs that are on the same table. When I try to create certain conditions...I am confused as to what I should make the conditions.