When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag. I believe the right answer is Serial Number based on my current PDI instance, others menti...
Hello community, I want to use ServiceNow / SAM Pro to help me perform internal audits on out software Is there an easy dashboard or way for me to track or see software /products that have been non compliant over a set period of time ie see a softwa...
HiI need to make the number field red when the reopen_count field is greater than 0. I created field styles, should this also work in the SOW incident form ???(Service Operation Workspace)
Hello everyone,We are managing all of our software licensing in SAMP. All except ServiceNow!Has anyone managed to workout how to:1. get the licensing information, users with assigned licenses, usage, etc2. build the entitlements. The last question of...
How we can change it to Not Licensable ( refer screen shot below)
Hi Team , We have some retired license metrics that needs to be replaced by normalized metric. But while performing this in existing software entitlements SNOW is giving out a warning about deletion of existing Device allocations and User allocations...
Hi All, NavigationSoftware Asset Workspace >> License Usage Reports >> Licensable Software Products Deployed on Containers Any Ideas as to why the report is empty? Not sure if we are missing a plugin or we needed to complete some additional process ...
What is the difference between Product type = Child and making a SW Model a suite component of another SW Model?I get that being a suite component we can readily see the relationship to the suite parent SW Model. And despite having Product type = Chi...
Hi Can someone please let me know when are we going to see Project/Visio usage data like there is for all other M365 apps usage data?? I heard it was EO 2022 but now we are in 2023 nearly the end. ThanksNeena
Need a report that shows ServiceNow Subscription Names & ROLL-UP concatenated list of users names who have a Subscription allocated to them. Not sure how to accomplish this ask. Example ServiceNow Subscription NameStrategic Portfolio Management Prof...
Hello Expertise, Can able to save a draft when raising a request on SP, just in case the user does not have all the required information at that time. Is this possible?
HI How can I make all fields in the form including the mandatory fields read only When the incident status is closed (7) by using ACL - Access Control List I would appreciate it if you could tell me how to fill it out Thank.Shir
Hi How to add Announcements related list to incident in SOW? Thank.shir
Dears, We are planning to implement SN Discovery for SAM. We are validating two methods to get the full benefits of Discovery. The first option is to integrate directly into the infra (IPs and ports) and get all CI data that can help in service map...
Hi All, We are currently in the process of integrating SAP (on-premises) with ServiceNow SAM Pro. Our client employs SAP ERP without utilizing S4HANA. The available documentation appears to be tailored to S4HANA, so we are seeking guidance on procedu...
