All Installs Ignored

[IsaacY]

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install button is unchecked, it is licensable, and the software model has License Under Management checked. 

[wojasso]

Hi @IsaacY

In Software Asset Management the reconciliation engine automatically places software installs into the Ignored bucket whenever it can’t find an active entitlement to manage them. The message “no license under management” means that SAM doesn’t see any licensing records for that software model, regardless of whether the License Under Management or Licensable flags are ticked.

• Make sure the CrowdStrike Device Control discovery model is normalized to the correct software model and that the model’s Licensable and License under management attributes are set to true.
• Create at least one Software entitlement for that model (import your purchased CrowdStrike licences). Without an entitlement SAM has nothing to assign the installs against, so it moves them to the ignored list.
• After adding the entitlement, run Process entitlements followed by Reconcile software. Installs should then show as Allocated or Unlicensed instead of ignored.
• The Ignore install checkbox on an individual installation only suppresses that specific record; it doesn’t override the auto‑ignore reason.
• If you intentionally want to track unlicensed software, check that the property to include unlicensed installs (in New York and later releases it’s sam.default_show_unlicensed) is enabled.

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[IsaacY]

I have the entitlements loaded and they are connected to the software model. I also have the discovery model connected to the same software model as the entitlements but it still shows the installs as ignored

[IsaacY]

I have loaded the entitlements for Device Control and the software model they are connected to is the same software model the discovery model is connected but the installs are still ignored. Also product is listed as licensable