Allowing over allocation of entitlements

[Robert80]

Howdy

I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. The sixth license will be charged at 50% of the unit price in arrears.

In ServiceNow, I cannot allocate the sixth license to a user because I don't technically have a sixth license yet. I still want to record that a user has the software because this is how I manage my deployments. Can you please advise how I can meet this use case?

Many thanks.

[mikew_samexpert]

I think that you'll need to change the business rule on the software entitlement record which prevents the over-allocation of available entitlements.

[amandatran]

Hi! I'm not sure which product you're looking at, but there is something called Reserve Entitlements, specifically for Microsoft 365. 

https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2...

[mikew_samexpert]

Reserve entitlements are for M365 licenses only.

[dreinhardt]

Hey @Robert80,

I identified one combination where it is allowed to over allocate an entitlement.

Create a contract with the following values

• Contract Model: Software License
• Agreement Type: Enterprise
• Status is Approved and Active

Assign the contract to your entitlement and try to allocate a higher quantity then available - for me it works

I know there is BR covering this check, but I can't find it right now.

Best, Dennis