Software Asset Management - Import SKU
Hi Team, Can you import the SKU (software version) into ServiceNow with Software Asset Management through an interface? Best regards BR
Forum Posts
ITAM SAM & HAM kickstart deck, initial assessment, BRD scope, list of founation data. Please share!!
Hi All, I just started working for a customer and need some already prepared documents for the following:Initial & post assessment - list of activities which needs to be done to check current status of implementation and post implementationBRD - form...
Assing License to the User
Hi All,This is regarding the assignment of license to an individual user. Is there a way, where we assign the license in ServiceNow, and it automatically adds the user to a respective portal.For E.g. if we have request for adobe products, Microsoft p...
Software Entitlements
Looking to see if anyone has automated the creation of software entitlements within SAM Pro. Maybe have a table that consists of all the software purchases and then a trigger that auto creates the entitlements' based off the data in that table. Thi...
Resolved! End of life products & Lifecycle risk assessment
Dear Community,Currently working on software lifecycle reporting and risk assessment. At least 2 paths allow to visualize the lifecycle:A) From the Software asset overview and the "End of life products" widgetB) License usage > Reports > Software pro...
SAM - why is there a number for 'Licensed required by' but none for 'Installs'
Community, Howdy! Trying to figure out for CIS Datacenter, why there is a number showing for 'Licensed required by' but no number is shown under the 'Installs' tab. Any insights? See screenshot attached/below.
Resolved! Windows Server device consuming 80 CIS Data Center license
Hello community,Me again! Noticed something which I think is super odd but maybe you`ve encountered the same and have justified it - maybe.Situation: I have a windows server that is consuming 80 (yes 80) CIS Datacenter license when the Server itself ...
Renewal Calendar custom filter not filtering
Hi, maybe there are some of you who had similar issue.I got problem with creating custom filter in Software Asset Workspace in Renewals Calendar. We've tried to add new filter for vendors by cloning existing Publisher filter, but with adjusted filte...
Software Asset Renewal Calendar
The Software Asset Renewal Calendar in the Software Asset Workspace (Vancouver) is only displaying renewal information for Subscriptions. The ServiceNow Documentation refers to Maintenance as well as Subscriptions being included however Maintenance d...
Reconciling entitlements with unlicensed subscriptions
Hey guys! I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance. PROBLEMI created a software model (Adobe Systems Acrobat DC Pro) when uploading our sof...
Difference b/w 'assigned to' and user entitlement 'assigned to' in alm_license table
Hello Everyone, In the alm_license table, under the General tab, I noticed the fields Assigned To, Managed By, and Owned By. Additionally, there’s a User Entitlement tab that also contains an Assigned To field and a Location field.Could someone pleas...
User not populated in Software Subscriptions table
Hi, We have Microsoft 365 integration and Adobe integration done in our instance. For Microsoft 365 integration iam noticing that even if user is present in Servicenow instance, the user field is blank and if i check the user principal name in users...
Software Entitlements
Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items. We have a list of custom built in house software and want to create a request catalog for these ...
Unable to assign entitlement to user
Unable to assign entitlement to user. Keep getting message when saving/updating entitlement. Message"Your selected entitlement does not match your entitlement condition".
Resolved! Does SAM track open source software
Does Software asset management track open source software?
