Duplicate serial number
Hi,Can someone share how to build a report that shows duplicate serial numbers?
Forum Posts
Resolved! How to add attributes to the Contract attributes form on Software Asset management workspace
I am trying to replace the Lease Contract field with Lease Contract id on the SAM workspace view. I have done this by modifying the view, but my changes are not visible when looking at it thru the workspace I do see the changes when looking at the...
Seeking Insights on SAM Management Time Commitment
Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment Could anyone provide insights into the typical time commitment for a SAM Ma...
Link software asset management to business application in the CSDM
Hello, We are on the process to start implement CSDM framwork and on our way to start using the Enterprise Architecture moduleHow can we link the business application to it's licence information / model ? Knowing that my application could be a SAAS a...
How do I make the approval rule just based on my entity in my risk event response template?
Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
Resolved! How to reactivate a downgrade right
I'm setting downgrade right and getting the error message: An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...
ServiceNow Agent Client Collector for MSSQL Discovery
Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...
How to manage software entitlement overallocation scenarios
Hi friends,I've been looking for a specific post on this but am not finding one. We are just getting our crawl phase going with software asset management, basically moving from an excel file to managing product models and entitlement allocation in Se...
Collection of installed software using Service Graph cloud connectors
Hello SAM experts. My customer is reviewing the use of Service Graph connectors for some of the public clouds (Azure, GCP and Azure). Regarding collecting information on installed software for IaaS cloud resources, apparently if you use Service Graph...
Software Installations not showing in Licenses Required. (Inferred Suite interference?)
We are testing out SAM Pro on our Dev instance, have installed the Service Graph Connector for Microsoft SCCM as well as the Microsoft Publisher Pack. We also have Horizontal Discovery running, though we are set to rely on SCCM for software informati...
can we use "Server Authentication" instead of "User Authentication" for BOX SaaS Direct integration?
can we use "Server Authentication" instead of "User Authentication" for BOX SaaS Direct integration? User Authentication is suggested by servicenow . but it consumes licenses so we want to use "Server Authentication" which also provide client Id and...
Asset Management for virtual machines
Hi All, I have a server team member who would like to use asset management to track virtual machines just like we track all other model categories such as ESX, Linux, and Windows severs. This is something new that was not intended to be handled at fi...
CI - Hardware Lifecycle Report
Hello Experts, We have recently enabled HAM plugin on our Dev instance. We have got access to Hardware Models and its Lifecycle Phases like End of Life, End of Support, etc. I am trying to build a report where, I need a single view of all my Server...
Software install table - Discovery does not bring Assigned To information
Hello, Kindly share your input. we are populating server CI using servicenow discovery in the samp_sam_sw_install table. We are getting "Publisher, Product, Version and Installed On" information. But we are unable to bring "Assigned TO" information,...
Resolved! Software installation table - Fields/data required for SAM pro
Hello everyone! I am trying to make the software installation before validating the license workbench for SAM pro. May I know what are the key fields which we have to make sure we have the right data in the software installation table? Is there any...
