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SAM Pro Lansweeper Integration

Hi all,we are currently checking the possibilities for connecting the software asset mgt. with lansweeper. The enduser devices and software installations are all stored in lansweeper inventory, so it might be an easy way to get the data to servicenow...

Dominique15 by Tera Contributor
  • 430 Views
  • 1 replies
  • 0 helpfuls

Source Request UI action opening a blank page

Hi, I am implementing SAM with Procurement plugin. Once request is submitted, it goes to source request task. In that task one UI action is present 'Source Request'. Once clicking it, it takes the user to $source_request.do page. It was working fine ...

Sourav5 by Kilo Contributor
  • 2089 Views
  • 10 replies
  • 3 helpfuls

Snagit Maintenance Entitlements

We purchased TechSmith Snagit licenses with maintenance. We created software entitlements for these licenses with the license type of Perpetual + Maintenance. During the first year, we were eligible for an upgrade to the next version with the mainten...

Princess W_ by Tera Contributor
  • 1556 Views
  • 1 replies
  • 1 helpfuls

OpenLM

Looking for feedback on the OpenLM plugin within ServiceNow: 1.  What it easy to install?2.   Easy to integrate the data into the SAM workspace along with performance analytics Any lessons learned that you can share? 

IBM Compliance in ServiceNow

Hi community! We integrated ILMT(APIs v2) with ServiceNow and we have visibility of the three tables as shown in the list and printscreen below:Peak Consumption By ProductPeak Consumption Breakdown By DeviceILMT Discovered ComputerIn the workbench vi...

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Doemoendi by Tera Contributor
  • 536 Views
  • 1 replies
  • 0 helpfuls

Software Asset Workspace

I need to know where is this form or request stored. I don't believe is a custom form, and I can't find it in UI Builder or anywhere in the instance. Maybe I'm looking in the wrong places. This is related to the license operations tab on the Sowftwar...

Handheld devices in the Software Installations table

Hi, My company is now using Intune as a discovery source, which means that the software installations table now includes many handheld devices. We do not want to manage the software on these devices, so can anyone advise how we would prevent the soft...

Moving away from SAM Pro

Good afternoon!My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset c...

VernYerem by Tera Expert
  • 1952 Views
  • 4 replies
  • 3 helpfuls
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