Maybe I'm missing something but I added the demo data for SaaS Integrations, and I can see that all of the integration details as far as the connection goes are populated, however non of the tabs such as subscriptions, software models, etc show any d...
We currently have an integration set up with Office 365 , where we are receiving usage reports for few Microsoft products into our ServiceNow table “samp_sw_o365_usage_report.” We are now looking to implement a similar integration to capture usage re...
In this webinar, Webinar: Getting Sassy with SaaS Optimization - ServiceNow Community, it indicates that you can submit ideas to the ITAM Community. Does anyone know How do I get to the ITAM Community?
Hello Team, I have refreshed my personal instance many times from yesterday but it is still offline. I do not want to release the instance due to data and already installed all required plugins . Your assistance to again activate my instance is high...
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...
Hi, I have a lot of ignored installs in SAM Pro with 3 different reasons I don't understand: Inactive install - Even if an install is 'inactive' (what does this even mean?) we should pay for the license if it is installedInstalls for Microsoft SQL S...
Hi everyone, I am facing problem to reconcile for Adobe Acrobat, FYI- its integrated and pulling all license subscription users.There are unlicensed installs which are coming under one software model Adobe Systems Acrobat But there are two different ...
Hello Everyone,i am not able to see any license usage in software asset workspace under license usage tab. Earlier, all license publishers usage was available but after some time it disappeared from the tab and now it shows 0 all publishers. Attached...
Dear Experts, I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and aut...
We have an entitlements for an Enterprise Edition of a product. This Enterprise Edition covers all editions of single products (installations) that have been discovered and have a different Product name (Software Model).I tried 2 solutions.- I arrang...
Hi, We have a number of products that require an entire VM cluster to be licensed irrespective of whether it is deployed across all physical hosts. i.e all physical hosts within that cluster must be licensed even if that cluster only has the software...
Hi All,I am trying to deploy acc agent through JAMF like we do through SCCM but it is failing. I have refer to the servicenow documentation. but when we do manual installation it worked. Can someone please help.Perform a single-line Agent Client Coll...
I haven't installed the publisher packs , can I import the entitlement data ? will there be any problems if I upload the entitlement data ?
in my PDI I have sn_itam_hamp (software asset management plugin) when I tried to install it , com.snc.samp (SAM pro ) was in dependencies , after installing the plugin I can see the com.snc.samp (SAM pro ) in plugin installation history . Does that m...
