Allowing over allocation of entitlements
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08-07-2023 09:48 PM
Howdy
I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. The sixth license will be charged at 50% of the unit price in arrears.
In ServiceNow, I cannot allocate the sixth license to a user because I don't technically have a sixth license yet. I still want to record that a user has the software because this is how I manage my deployments. Can you please advise how I can meet this use case?
Many thanks.
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08-29-2023 04:02 PM
Dennis - I can confirm that based on the approach described in your post that I can over-allocate entitlements. Thanks for this gem of information!