Asset tag benefits and population

[shank1]

Hello,

What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same.

Thanks

shanks

[Gaurav Shirsat]

Hi Shanks

answer to your first question:-

You can filter records on a table by tags you have access to.

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/common-ui-elements/conce...

Answer to your second question:-

Best way is to auto populate them

You need to write a onchange catalog client script on your catalog item. This script should do the following.

1.Run the script when the requested for changes

2.Query the asset table and fetch the corresponding records

3.Populated the variable on corresponding catalog item with the result.

 You can try this sample script:-

You will be required to create one client script and one script include as stated below. The client script will make an ajax call to find the asset tags and then it will be set in your variable.

//Client script .Create a onchange client script of requested_for
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var ga = new GlideAjax('AssetListAjax');
ga.addParam('sysparm_name','GetAssetList');
ga.addParam('sysparm_user_id',g_form.getValue('REQUESTED_FOR')); // use you variable name here
ga.getXML(setAssetTag);

function setAssetTag(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if(answer!=''){
g_form.setValue('ASSET_TAG',answer); // Use your variable name here.
}
}
}

// Script include

Name of the script include - AssetListAjax and check the client callable checkbox

Copy the below function within the script include

GetAssetList: function()
{
var AstList = '';
var user_id = this.getParameter('sysparm_user_id');
var ast = new GlideRecord('alm_asset');
ast.addQuery('assigned_to',user_id);
ast.query();
While(ast.next())
{
AstList += ","+ast.asset_tag ;
}
return AstList ;
},

Some additional  information is given below:-

Asset requests are handled using workflows to obtain approvals, validate entitlements, issue charge backs, provision services and more. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Tracking your IT enterprise across all your work spaces is important for your company’s success and for reduction in wastage of assets like manpower, financials, time and infrastructure. Basically all your business functions need to work in harmony ( reduced noise) and coordination to your business goals.

The ServiceNow asset management portfolio tracks the financial, contractual and inventory details of hardware, software and virtual infrastructure – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, provision services and more. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

http://www.alcortech.com/tag/what-are-the-benefits-of-servicenow-asset-management/#:~:text=Asset%20r...

Please Watch this Videos when ever you find a time..all the concepts are cleared here.They are large in time span but you will get to know lot of things.

https://www.youtube.com/watch?v=Cmnh7G1fAqw&t=11s

https://www.youtube.com/watch?v=Adkrie0pDd0&t=7s

https://www.youtube.com/watch?v=IPHRxogo0c0&t=6s

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[shank1]

Hi Gaurav,

I am not talking about 'Tags', but 'Asset Tag'. If you use servicenow discovery tool, it wont populate the asset tags on the hardware assets. So in such cases how to populate that field.