Schedule Job Error
The schedule Job for the Salesforce integration is failing with a error "No match found" in samp-sw-publisher.How do we fix this error ?
Forum Posts
why is assigned_to field on cmdb_sam_sw_install is empty?
I have over 5 million software installs where assigned_to field is empty most of them are serves like ESX, Linux, AIX and some are computer systems, Ip routers , IBM Frame. Whereas, some computer systems, linux servers, network gear, windows servers ...
How to Retrieve Last-Used Data for Adobe Products in SAM Pro Subscription Table?
Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...
method can SAMpro use for CyberArk software
By which method can we bring the installed Software details. e.g. discovery or 3rd party integration.
Software Asset Management CMDB fields for CyberArk software
which fields in CMDB are required to calculate the Software licenses for these 4 productsVeeamCyberarkPalo AltoRed Hat
Software Asset Management plugins required for CyberArk and Palo Alto software
Which Plugin is required to update CMDB that will support SAM licensing for below softwareVeeamCyberarkPalo AltoRed Hat
Discovery Source behavior for SCCM & Intune
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Reclamation Candidate missing Software Model/Product, but present in Subscription to Reclaim (RCC)
Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Configure multiple connection for same integration profile
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
SAM Pro discovering browser‑based apps/extensions as installed software
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...
Missing plugin files for Software Asset dashboard/workspace
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
Resolved! FSM
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
To check compliance or to make the software complaint.
I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software co...
Software Model Condition Not Fully Reflected in Reconciliation Results
I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...
How to onbaord publisher in sam pro.
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.