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Resolved! Setting the Cat or Sub Category form the incident form

We have our incident form that "Issue related to" field matches the Category. When a users submit the form I would like the Category to be updated.  Currently in my record producer I have a script that should pull the category into the incident table...

Roshni1 by Tera Expert
  • 716 Views
  • 5 replies
  • 0 helpfuls

HRSD Implementation SAM Module

Hello Community Members, Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?What could be the process and how could we achieve that?Can Ser...

JeetenderA by Tera Contributor
  • 250 Views
  • 4 replies
  • 3 helpfuls

Smartsheet direct integration

Hello all! I was told that this is a great community, and there are several helpful members.  So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace?  The person (or company) that assisted with our in...

I'm implementing the OOTB login widget

Hi Here in service portal I'm using journey accelerate scope ,my requirement is i need to create a login page for my portal so I'm trying to use OOTB login widget for my portal after implementing the OOTB login widget getting some errors which are re...

GPavanKumK by Tera Contributor
  • 100 Views
  • 1 replies
  • 0 helpfuls

Software asset analytics

Hi , I have set up Adobe direct integration in my SAM workspace. I can see the user subscription data and the license data in my License Workbench after reconciliation. However, my Software Asset Analytics dashboard is still empty. I have already app...

AnikpreetS by Tera Contributor
  • 182 Views
  • 1 replies
  • 0 helpfuls

question with sam

Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...

Issue Activating SAM Professional Plugins on PDI

I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.

LarissaM by Tera Contributor
  • 227 Views
  • 2 replies
  • 1 helpfuls

SAM Remove all allocation button auditing

If a user has clicked on "Remove all allocation": Ui Action on the remediate options form, then how do we track who click on it and who are the users whose allocations were removed.We need to check if the right user allocation was removed or not.

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