Whenever I attempt to activate a SAM plugin—whether with demo data or without—it invariably fails.
Hello there,In a PDI, Whenever I attempt to activate a SAM plugin—whether with data or without—it invariably fails. Thank you.Kind RegardsLuca
Forum Posts
Tech currency audit help
I'm working on a Tech Currency / EOL reporting initiative after an acquisition, and I'm trying to understand what the end-to-end process should look like from a ServiceNow perspective.The goal is to produce a report that looks like below, refer row 3...
Automating software entitlement creation from procurement in ServiceNow
Hi All, We have a requirement to automate entitlement creation in service-now when the procurement (It happens in ERP system) is completed. Can someone please help to know about the technical steps or any reference documents for the same, Regards,Am...
SAM : Bulk ordering of Software models
Hi ,Is there a way to order bulk software models using a catalog item?Thanks.
Unable to create a Reclamation candidate for a leaver
Hi all,In a perfect world, SAM would already be part of the leaver process but until that time comes, I would like to be able to create a reclamation task for a leaver.In Create A New Removal Candidate, there is a justification for Employee Separati...
SAM Software Model creation error for Microsoft Teams Shared Devices
Receive the following error when attempting to create a new software model: Publisher and Product manufacturer do not match. This is for Microsoft Teams Shared Devices. Has anyone else had issues with this?
USAGE AutoCAD connector (Usage Data)
we are not pulling usage data for AutoCAD properly. We need to run a POC solution to be able to track the usage of AutoCAD application.What I’m try to imply is collecting the sw usage from end-points (laptops, vdis). I need to know what is in place a...
Resolved! Activate HAM in a Personal Developer Instance
Morning! I am attempting to demo the disposal features of HAM (Hardware Asset Management) in a PDI (Personal Developer Instance). While the legacy asset plugins are installed and on OOB(Out of box), I am not able to get to HAM. In the list of avail...
SAP Ariba integration with SAM Pro
Hi Team, We are planning to integrate SAP Ariba and SAP Hana s/4 cloud with ServiceNow SAM pro. Could you please provide the docs and basic requirements to perform the integration. Regards,Avinash
Mid server is down post Zurich update
We have upgraded to Zurich , post update our mid server is down and and its throwing an error can anyone explain what this error means ?
Publisher Compliance Step
Hello Team,I have attached screenshots of the product along with data from the installation table. I would like guidance on how to make this product compliant.Could you please help me understand the following:Step-by-step process to make the product ...
SAP Ariba integration with SAM pro
We are planning to intergate SAP Ariba integration with SAM pro and serviceNow version is Zurich.Can someone please provide the end to end steps to perform the integration.
Content Service Lookup Portal Zurich Regression
Is anyone else have issue with the Content Service Lookup portal regression when they upgraded to the Zurich instance. It's terrible and provides no improvement in finding software products in a timely manner. I waste more time trying to find what I ...
Clarification on SAM License Coverage vs. Current User Base
We are currently having 8K+ users consuming Microsoft 365 services, while we have procured ~3,000 SAM licenses.Could you please confirm whether this license volume is sufficient to cover our SAM scope, or if there is any coverage gap based on the cur...
Software Products tab on Reclamation Rule navigates to wrong table in workspace - samp_sw_product in
Detailed Description:When creating or editing a reclamation rule in the Software Asset Workspace, the "Software Products" tab behavior differs between two instances:Expected Behavior :After saving a reclamation rule, clicking "New" on the Software Pr...