Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...
I've been looking into the Overlapping Usage reports in the Software Asset Workspace, and I've run into a problem with SaaS software. The report picks up SaaS spend from the Entitlements loaded, but I also need to load Spend transactions for the repo...
Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...
Hi Community,I’m currently working on a SAM Pro normalization scenario and facing an issue where some records are not getting normalized even though they appear to match the Content Library.Here are the steps I performed:Created an Import Set Table a...
We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...
Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...
I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
Can someone please list down the steps to make the software complaint? I have one software i.e Health Literacy Advisor and its showing 0% complaint.
Hi everyone,I'm looking for the best practice to restrict the editing of specific fields on the Contract form.Specifically, I want only the user listed in the 'Contract administrator' field of the record to be able to update fields like Vendor, Contr...
I am trying to upload an excel sheet with 45000 rows in Import Set. The upload is failing and I am getting an error. I checked the Import Log and found out this error - File /glide/nodes/ven069459_16037/bin/../tmp/ids22e8500efb3fb6509bbaf9ce45efdc82....
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Hi team, I am trying to load SolarWinds SKU including Syslog Server and Performance Analyzer. I found the results in Discovery models but not getting any results after Reconciliation? Anyone has suggestion, how can I fix this publisher?
Hi,I'm stuck with the Reconciliation step. After performing the Reconciliation step and creating the software entitlement InDesign CC Software Model that is Not Compliant and supposed to be showing 16 unlicensed subscriptions, it is showing as zero. ...
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...