Hi Team,I need urgent assistance with an issue in ServiceNow SAM Pro.We are currently seeing thousands of Adobe Acrobat installations reflected on the Compliance Dashboard under “Installs Requiring Action,” with the reason “No applicable entitlement....
When creating Consumption Rules, I would like to know what's the best approach for our use case where we have 4 Entitlements that falls under one Company, but in 4 various Divisions. Checking the box "Company children" would only allow me to use it o...
Hello,We are planning to integrate ServiceNow with CrowdStrike to ingest data and automate Software Asset Management. The current approach is to use the Service Graph Connector to pull data into a staging table, retain the data for 5 days, and then m...
Hello Community! I have a requirement to add a count to a tab on Software Entitlement in the Software Asset Workspace. "To keep consistency, a count should be added to the Contracts tab on Software Entitlements" I believe that I need a (#) next to th...
How can we have a concurrent/floating license show compliant when the software installs exceed the license rights? With this licensing model, installs themselves shouldn’t be counted for compliance purposes. Since concurrent licensing doesn’t requir...
The schedule Job for the Salesforce integration is failing with a error "No match found" in samp-sw-publisher.How do we fix this error ?
I have over 5 million software installs where assigned_to field is empty most of them are serves like ESX, Linux, AIX and some are computer systems, Ip routers , IBM Frame. Whereas, some computer systems, linux servers, network gear, windows servers ...
Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...
By which method can we bring the installed Software details. e.g. discovery or 3rd party integration.
which fields in CMDB are required to calculate the Software licenses for these 4 productsVeeamCyberarkPalo AltoRed Hat
Which Plugin is required to update CMDB that will support SAM licensing for below softwareVeeamCyberarkPalo AltoRed Hat
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...