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06-09-2025 07:50 AM
We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.
Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site, the desktop support team marks the POs as "Received." This action auto-creates asset records, but without serial numbers.
Proposed Solution: we have been asked implementing a scanner to automatically update records in ServiceNow with serial numbers upon receipt.
do we have the possibility to do in ServiceNow? please suggest.
Solved! Go to Solution.
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06-09-2025 10:15 AM
Hi @Suresh Kumar Ta ,
ServiceNow has OOB scanner to update asset records in servicenow.
Links to documentation :
Mark this as helpful and correct if this answers your question.
Thanks,
Yaswanth
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06-09-2025 10:37 AM
receiving assets via a scanner is a standard use case which can be performed OOTB with the Mobile App: https://www.servicenow.com/docs/csh?topicname=now-mobile-asset.html&version=latest
Maik
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06-09-2025 10:15 AM
Hi @Suresh Kumar Ta ,
ServiceNow has OOB scanner to update asset records in servicenow.
Links to documentation :
Mark this as helpful and correct if this answers your question.
Thanks,
Yaswanth
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06-12-2025 08:10 AM
Thanks for your response
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06-09-2025 10:37 AM
receiving assets via a scanner is a standard use case which can be performed OOTB with the Mobile App: https://www.servicenow.com/docs/csh?topicname=now-mobile-asset.html&version=latest
Maik
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06-12-2025 08:09 AM
Thanks for your response