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Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware, software, and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Gain insight into assets that are scheduled to be returned back to IT so Asset Managers can better plan what inventory they need

ServiceNow Asset Management

Gain insight into assets that are scheduled to be returned back to IT so Asset Managers can better plan what inventory they need

Benefits to Your Enterprise

Inaccurate inventory, wasted resources, compliance issues, and service delays are all every day risks for enterprises that have serious consequences if not addressed. To mitigate risk, organizations need to know the assets they have, where they are, usage entitlements, who uses them, how they are used, how they are configured, what they cost, and the value they deliver.

Depend on One Source of Truth

Make informed asset decisions – around capacity, asset refresh, vendors, and more – using accurate asset portfolio data consolidated within a single system of record

Access both business and configuration information on assets by linking the asset repository with the ServiceNow Configuration Management Database (CMDB)

View a single pane dashboard that shows the organization’s software portfolio, including what is owned, what is deployed, and the variance

Monitor Key Performance Indicator (KPI) trends with ServiceNow Performance Analytics

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Reduce Costs

Lower software spend by making informed decisions on software need and the potential to use lower cost software versions

Reduce wasted resources by identifying and removing underutilized assets

Automate asset lifecycle processes in order to eliminate repetitive human tasks and the associated costs

Consolidate vendors and asset models, and retire contracts that no longer provide value to the business to lower maintenance costs

Influence asset demand and expense by displaying asset prices in the ServiceNow Service Catalog and issuing chargebacks using ServiceNow Cost Management

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Enhance Governance

Control asset distribution by centralizing requests through a role‑based service catalog

Enforce policies, contractual agreements, and regulatory requirements when new requests are submitted; using workflow to validate requester eligibility and to obtain approvals before fulfillment

Confirm all internal and external compliance requirements are met by periodically testing controls with ServiceNow Governance Risk and Compliance

Track entitlements so that unauthorized software can be flagged for removal or new license purchase

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Mitigate Risks

Accurately track software license compliance and usage

Reduce audit preparation effort

Notify contract owners when renewal and expiration dates approach to prevent lapses in coverage

Strengthen change management risk calculations by including business information about assets, such as age or lease expiration date

ServiceNow Create a Scure and Robust Environment