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ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware, software, and virtual infrastructure – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Benefits to Your Enterprise

Inaccurate inventory, wasted resources, compliance issues, and service delays are all every day risks for enterprises that have serious consequences if not addressed. To mitigate risk, organizations need to know the assets they have, where they are, usage entitlements, who uses them, how they are used, how they are configured, what they cost, and the value they deliver.

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  • Depend on One Source of Truth
  • Reduce Costs
  • Enhance Governance
  • Mitigate Risks
  • Depend on One Source of Truth

  • Man using ServiceNow on his mobile device
    Man using ServiceNow on his mobile device
    Man using ServiceNow on his mobile device

    Depend on One Source of Truth

    • Make informed asset decisions – around capacity, asset refresh, vendors, and more – using accurate asset portfolio data consolidated within a single system of record
    • Access both business and configuration information on assets by linking the asset repository with the ServiceNow Configuration Management Database (CMDB)
    • View a single pane dashboard that shows the organization’s software portfolio, including what is owned, what is deployed, and the variance
    • Monitor Key Performance Indicator (KPI) trends with ServiceNow Performance Analytics
    Man using ServiceNow on his mobile device
  • Reduce Costs

  • Building surrounded by lake with reflection
    Building surrounded by lake with reflection
    Building surrounded by lake with reflection

    Reduce Costs

    • Lower software spend by making informed decisions on software need and the potential to use lower cost software versions
    • Reduce wasted resources by identifying and removing underutilized assets
    • Automate asset lifecycle processes in order to eliminate repetitive human tasks and the associated costs
    • Consolidate vendors and asset models, and retire contracts that no longer provide value to the business to lower maintenance costs
    • Influence asset demand and expense by displaying asset prices in the ServiceNow Service Catalog and issuing chargebacks using ServiceNow Cost Management
    Building surrounded by lake with reflection
  • Enhance Governance

  • Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet

    Enhance Governance

    • Control asset distribution by centralizing requests through a role-based service catalog
    • Enforce policies, contractual agreements, and regulatory requirements when new requests are submitted; using workflow to validate requester eligibility and to obtain approvals before fulfillment
    • Confirm all internal and external compliance requirements are met by periodically testing controls with ServiceNow Governance Risk and Compliance
    • Track entitlements so that unauthorized software can be flagged for removal or new license purchase
    Woman using ServiceNow on her tablet
  • Mitigate Risks

  • Grid of square glass windows
    Grid of square glass windows
    Grid of square glass windows

    Mitigate Risks

    • Accurately track software license compliance and usage
    • Reduce audit preparation effort
    • Notify contract owners when renewal and expiration dates approach to prevent lapses in coverage
    • Strengthen change management risk calculations by including business information about assets, such as age or lease expiration date
    Grid of square glass windows

Before ServiceNow, Informa kept asset information in individual spreadsheets, which made it difficult to define processes and build relationships among the assets.

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