Auto populate field when creating an incident from a UI Action Button

[Adam Wood]

Hi 

I am looking to create an automation where our User Management team can create an incident to report that a user has left the company. My thoughts were create a button on the User form which can be clicked which does the following: 

• Creates a new incident
• Sets the Caller to the users name 
• Sets Category and sub category
• Populates the Configuration item to the users assets (Each CI has the assigned to field populated with a users name)
• Enters details into the description field 

I have already created the button on the user form but i am unsure how to complete the above actions 

Any guides or advise is welcome 

Thank you in advance 

Adam 

[Pushpa Yadav1]

UI Action Script:

var inc = new GlideRecord('incident');
inc.initialize();
inc.caller_id = current.sys_id;
inc.category = 'xyz'; //choice value of category
inc.subcategory = 'pqr'; //choice value of subcategory
inc.cmdb_ci = getAssignedCI(current.sys_id);
inc.insert();
action.openGlideRecord(inc);

function getAssignedCI(user) {
 var ci = new GlideRecord('cmdb_ci');
 if (ci.get('assigned_to', user)) {
  return ci.sys_id.toString();
 }
}

[Ashley Snyder1]

Just a tip on these code examples, instead of using something like inc.caller_id = current.sys_id; use inc.setValue('caller_id', current.sys_id); to avoid pass-by-reference.

[Adam Wood]

Thank you all for the advise. I added the script and this now working a treat.