Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
Dear experts, I want to setup a due date field for an activity but when I create a new column and select the field type which is due date it shows UKNOWN in my form, whereas when I changed it to Date/Time, the UNKNOWN is gone and the field is working...
For example, assuming a scenario in which "Microsoft 365 is requested in a Catalog Item and a license is granted to the applicant," what is the best practice for holding the amount? Catalog Item has a Price field OOTB, so should the currency and amou...
Hi I have been assigned the responsibility of planning a SaaS integration, could anyone help me in creating a sprint story for the integration as well as an estimated timeline for completion? Thanks
Hi SAM Team,1. Currently we have a facility where a single user can request a software and we assign license to that user and also software installation takes place in the same flow.2. Now the requirement is to have bulk purchase of license. In case ...
I am not able to locate SAP address directories entitlements in the content library. I searched by the PPN and also the name. Does anyone have insight?
Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records. Does anyone have experience populating it and can give the pros/cons and how they did it? Below is a note regarding this...
I noticed that Docusign is an OOTB SaaS plug-in for SAM however if my understanding is correct this only gathers the usage not the license/entitlements (if anyone knows otherwise let me know) In relation to the license Docusign uses atypical metrics ...
We are considering implementing SAM Professional to realize the following use cases.1. For example, a user who wants to use Microsoft 365 makes an application through the Service Portal.2. The user's manager approves the application.3. The license ma...
Hello Dear Community, I was interested to figure out if there are other ways for OOTB to merge purchase orders/lines. I'm aware of the consolidated PO checkbox on the sourcing screen for the hardware asset request that does the below: "For example, i...
there are some drive and freeware software found in Sw install table, I don't want this record to be appear under Software asset workspace under the publisher, I tried looking to check "ignore install" in SW product table but there is no option for t...
Hi SAM team,there is OOB UI script with the name "CalculateTotalCost", in that script there is a function with the name 'getTimeSpan'.I need help to migrate this function as it is into script include.the functionality should remain the same.Please h...
I would like to ask what are the OOTB Flows that is utilized by SAM, I have checked both Workflows and Flows.In flows (Flow Designer) there are two which is :Software Asset Reclamation FlowSoftware Asset Reclamation line flowUnder workflow is: Procur...
Hello Community, I'm trying to automatically setup software reclamation via SAM and CSD. CSD has been setup with Jamf and MS Intune as the providers. I created Software Reclamation Rules and generated a Reclamation Candidate for "Sketch". Progressing...
Hello, I am having a query regarding Oracle publisher pack capability in ServiceNow. My question is - "will the Oracle Publisher pack include Java Workstation SE?"Customer want to know if they’re using all of the purchased licenses; and licensed at ...
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