Normalization Job
Hi Team,1.I am unable to find Normalization job module in SAM. 2. I want to run sample normalization job and want to see the error details. Could you please help with both? Thanks saikumar
Forum Posts
SAM Scheduled Job Not Logging in samp_job_log Table for SAM - Software License Reconciliation
Hi Community, I have a scheduled job under the SAM module that is supposed to populate entries in the samp_job_log table. However, for the SAM - Software License Reconciliation job, I noticed that it is not logging any information in this table. Coul...
Unable to see software model data
Hi Team,In my dev instance after completing the NDS guided set up we can see normalization true related to red hat salesforce publishers. But I am unable to see red hat, salesforce publishers' data in software model and reconciliation. Could you ple...
Org read role to fetch GitHub License, Copilot and Advance security license metrics for SAM Pro
As part of the ServiceNow SaaS integration, we are trying to integrate SAM Pro with GitHub License, GitHub Co-Pilot and GitHub Advanced Security to fetch the license metrics.As per the docs, i understood the API user (PAT) should have the org-owner r...
CrowdStrike Integration failing after Yokohama upgrade
Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...
Request failed with response : SAMSoapHandler: Unable to generate SOAP function for SOAP Message
Hello All,I am trying an integration between ServiceNow and S4HANA SAP system for SAM using ABAP program. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to ge...
SAP Integration with SNOW
Hello All,We are trying to connect snow to SAP system. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to generate SOAP function for SOAP Message: SAM SAP SAP ...
Best way to process maintenance renewals
What is the best way to process a maintenance renewal so the purchase order line item will indicate that it is a maintenance renewal and a maintenance entitlement will be automatically created? From what I've seen you need to select the product mode...
Has anyone faced this error while running the import schedules of SG-Tanium ?
Has anyone faced this error while running the import schedules of SG-Tanium ?org.mozilla.javascript.JavaScriptException: SyntaxError: Unexpected token: < (sys_script_include.ba5ad31a531030106747ddeeff7b1284.script; line 194)
Two instances of Copilot are displayed in the License Workbench
Hi All, After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscr...
Discovery Models are not matched to software model
Hello All,I just created entitlement for Microsoft 365 Enterprise E5 through PPN and can observed that multiple Software Models got created automatically as suite components which I think is good.But none of these software have the option to check "S...
Empty CI on Asset Record
Hi Team, I had this recent import and the model category wasnt included on the sheet resulting to empty CI on the asset record, is there a way to fix this? i tried running a background script to target a specific asset and according to the log there ...
Cannot find any information on entitlement error
Can anyone explain this error to me? I am using a flow to update a software entitlement list and receive this error. I can insert the record manually. Any help is appreciated!! Error occured while inserting record: Operation against file 'alm_enti...
configure default workspace
How to configure a default workspace to login has a noc manager into service operation workspace and login has call center user into customer service management
Can see multiple publisher to select from Publisher field in Software Model form
Hi All,Having similar question, our developer already ran the Normalization guided setup. However, we can still see multiple values for Microsoft is Normalized and hence able to see all of these entries while selecting publisher in Software Model For...
