Resolved! IntegrationHub plugin issue
Can anyone please assist me how to install IntegrationHub plugin in Zurich instance. is it free resource or paid?please give me the details step of that.
Forum Posts
On the software discovery model table, the Full version and Version fields are not getting populated
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
Minimum Required Fields for SuccessFactors ↔ ServiceNow SAM Integration
Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Idea Portal: Label change on “Software Discovery Model” table (cmdn_sam_sw_discovery_model)
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
SAM LAB creating a custom product
I am trying to create a custom product as per the SAM Vancover simulation and this is failing as per the below instructions. Instructions:Create a custom product to account for software recently developed by the Customer. The customer name is Execut...
Resolved! Ci field is empty in asset record
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
Custom PPN and its usage
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
Resolved! Software installtion table (cmdb_sam_sw_install)
What Software installation Table (cmdb_sam_sw_install)? Who populates the table? And why it is important from Sam perpective? Will my discovery model get normalized if i dont have software model for specfic publisher? Thanks in advance!!
Which plugin is required tohave samp_va_dbview_details table installed?
Hi All, I am unable to determine which plugin needs to be installed in order to access the samp_va_dbview_details (Virtualization Adapter Database Views) table in the ServiceNow instance. P.S. Thank you, Mahesh.
Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Removed software still appears to require reconciliation.
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
SAM PRO Publisher Pack updates?
How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?
Resolved! mapping of choices to the OOTB field
Hi , I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices .. same with sub_category as wellhow to do it ?can anyone please...
Import multiple User Allocations from an Excel file
I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!
Resolved! incorrect SAM Pro Content Library entries
I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...
