How do we create and maintain models aligned with blanket line items?

Is it just about mentioning the PO number in software entitlement table? Or does ServiceNow recommend having a process around it?  Would someone kindly explain?

Guidance Required: Installation Sequence of SAM Plugin in a Domain-Separated Environment

Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...

InTune SAM Issues

Hi All We are implementing SAM in our ServiceNow Instance and our 3rd Party support very early on called out that there was a dependency on SCCM to support some functionality. We are retiring SCCM and have InTune and we were already aware in our team...

SAM Pro "Related Entitlements"

Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record.  Thanks,Cathy

SSO login issue with salesforce integration

Hi all  As part of SAM pro implimentation i have to integrate Salesforce, but when i try to integrate with SAAS integrattion , but the client has SSO login configuration due to which i am not able to log in tot he salesforce to allow the data to flow...

"Condition name" & "Unit of Consumption" and in Software Entitlement Import Template in SAM Pro

Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...

Thousandeyes entitlements

Does anyone know what type of license metric to use when entering an entitlement for the following Cisco Thousand eyes software models Cisco ThousandEyes subscription (TE-SUB) Cisco ThousandEyes - Internet Insights per Package (TE Insights)Cisco Thou...

SAMPro - Is there a way to have the app create selective software models?

Hello,When implementing SAMPro, ServiceNow suggested that we not enable automatic software creation for licensable products due to the potential volume.  Is there any way to allow the system to automatically create software models, but perhaps by a s...

getting service portal screen blank

Hi I'm working on service portal and I the  cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my cust...

Microsoft 365 Office Software Normalization

I'm surprised I couldn't find anything on this already. Has anyone not noticed that the 365 Office components such as Excel and Word are automatically normalizing to 2019 Versions rather than 365 ? Its clear from the discovered version that its 365, ...

The Great Content Service Swindle

My frustration with SAMP continues to grow. I raised a question earlier regarding Adobe Acrobat showing as non compliant because software is found on our estate when that software was installed as part of a subscription. We raise a ticket asking why ...

What will be the license type for product that has unlimited licenses purchased for a year ?