What is Evidence Warehouse in IRM and how to install it?
What is Evidence Warehouse in IRM? What is Evidence Boxes? Do we need to install extra plugin for Evidence Warehouse? It is paid? How to use it?
Forum Posts
prevent redirection of catalog item to backend view
Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...
Subject: How to Update PDF Attachment in Knowledge Article & Keep Same URL/Link?
Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...
Resolved! SAM: M365 dynamics integration
Hi Community, I am trying to integrate ServiceNow SAM and M365 dynamics. After getting the EntraID application registered and receiving the permissions added I updated the Dynamics environment details. While configuring I am able to validate OAuth to...
How ServiceNow Discovery Handles the retired/idle/stale software installations?
hello friends, Hope you are all doing good ! I would like to understand how ServiceNow handles the software installations record creation if same software gets upgraded to newer version on target machine .e.g. version gets updated from 10 to 11. How ...
SAM Software metering and usage
We have recently starting implementing SAM Pro and have deployed ACC with OSQuery to provide advanced software metering and usage. We have found that, despite seeing the raw usage data retrieved by ACC in the ECC queue, the staging table is not gett...
Installations requiring more than one license type per installation (RedHat Enterprise Linux)
Hi, I have the scenario where we have purchased RedHat Enterprise Linux Subscriptions (Standard/Premium) + the Extended Support Lifecycle License which is required in addition to the Standard/Premium subscription. The entitlements have been created u...
ServiceNow SAM Pro – SaaS Discovery and SSO Integration
We have implemented the ServiceNow SAM tool and we can currently see only installed/on-prem software. We are not able to see SaaS applications, except for Microsoft and Adobe. While researching online, we came across something called SSO Integration ...
Resolved! Why sn_cmdb_editor role part of ITIL? what functionality it provides?
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
Resolved! Is Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free? Adobe/Microsoft
Hello Experts, I am curious to know if the Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free.I want to go for direct integration for Adobe and Microsoft for all subscription licenses for my client, but the client has do...
Creating software models for SSO SaaS integration SAM Pro
Hi, We have recently done SSO SaaS integration to get in all application details using SSO for login. I want to understand how this works. below are my few questions:1. We could see this integration has created software models automatically for some...
Identifying Licenced software from installed software table and appling cost
I am looking at highlighting software spend to management. As part of the solution I need to provide a list of all installed software on a device. I only want to return licenced software. Then I want to apply the cost spent on each line of licence...
Resolved! How to trigger remediation option and reclamation candidates for unlicensed installs?
I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
Sam Pro reconcillation results filtering
Hi Everyone,One of our users wanted to see if there is a way for us to remove a software product from the reconciliation results. As an example in this screenshot, the product family which is office 365 and has multiple products on it, our user only ...
Resolved! Published Products not displaying on Software Asset Overview
We have enabled the Published Products property, and we can see the products filtered on the License Usage page in the Software Asset Workspace, but there is no filter added to the Software Asset Overview page.Has anyone seen this behaviour before, a...
