Automatic Software Model Creation

[James Rostron3]

Hi Community,

We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed products. 

I was reviewing a subset of data (Acrobat Pro) this morning in the Software Installs table and noticed two different software models. All fine as the version found was slightly different. 

I then ran reconciliation and noticed that all records were then normalised but the software model is now empty for all the installs records for Acrobat Pro. I was expecting those that were "empty" would be populated due to our system property.

Would anyone be able to explain why the software model has been removed and what steps I should follow next?

Only thing that I can think is I need to create a software model myself then run recon again?

Thanks,

James

[Srinivas Ramanu]

Hi

I dont think we delete any software model that was precreated. You can read the mechanics of how this works here:

https://community.servicenow.com/community?id=community_article&sys_id=067cf64e1b93b410d01143f6fe4bcb7f

One thing to note, This is generally recommended for more mature customers, as it may create a number of software model.

[James Rostron3]

I think something weird happened when I ran reconciliation the first time. When I ran it again it was all fine and the software models were associated again. I have seen a youtube video where they also had to run recon twice. Odd but at least I will look out for this next time.

[Daniel Slocum]

Hi James,

Please take the recommendation of @Srinivas Ramanujaiah and do not enable automatic sw model creation. It will create a lot of SW Models, which you may not be ready to manage.  The best approach is to create SW Entitlement records using the Publisher Part number. When the PPN is entered a query will look up the corresponding SW Model from the Content Library and create it for you. This will tie your Entitlement to your SW Model.  Use the Discovery Map values on the SW Model to be sure you are covering all the correct versions authorized by your entitlement and all should work out well.