sam pro plugin

Hi teamhow to get the Sam pro plugins requested form HI Portal and how install Sam pro pluginsThanks, and RegardsBharath 

Salesforce CRM - Unrecognized Subscription Identifier Question

Hi All, I am working with a team on a Salesforce CRM SaaS Integration through the out of the box method. We are getting an unrecognized subscription identifier that we initially believe is related to Salesforce CPQ (Configure, Price & Quote), but our...

SAM - Suites Multi Publisher

Hello everyone,I’m currently working on a SAM implementation project for a particular customer. One of the requirements is to model software bundles, which we are mapping to software suites in ServiceNow SAM.Based on the OOTB capabilities and documen...

Does SAM Pro create removal candidates based on license assignment date for Docusign?

How does SAM Pro create removal candidates for Docusign, is it by the license assignment date? If yes, how does this work?

Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report?  We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses.  Our license usage is not functioning properly for these two products.  All the usage is being applied to either t...

How find Normalization errors

Hi teamHow to find normalization errors after importing entitlements  data in ServiceNow in Sam?Thanks, and RegardsBharath

CI Name getting overwritten by Asset Name after save – not mapped in Asset-CI field mappings (ITAM)

In an ITAM-enabled instance, the CI name field is getting overwritten by the Asset name after save, even though name is NOT part of the Asset-CI field mappings documented by ServiceNow.I am trying to understand where and how this sync is happening, s...

SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

SAM Configure Quarter definition for Renewal Calendar

Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...

Health Check Scans reports for SAM

Firstly does anyone else refer to the health check scans for errors upsteam that affect SAMP? The team creating incident tickets know nothing about SAMP so I am looking at creating a report listing all the SAMP related errors (a subset of all the sca...

SAM Training materials for end users

Can someone help if there are training contents for SAM end users