Hello, I am currently working my way through the ITSM Simulator at the Configure Change Management Form, I cant seem to suss out where I am going wrong. Scenario details belowScenario: Change approvers should have all necessary information on the cha...
We have a data wharehouse that is pulling to software install by the updated date to get any updates to a record. But the dedup process does not update the update date so when a record is switch to active by this process the warehouse never pull th...
Hi SN SAM community,Is anyone here familiar with the automated creation of Software Usage entries from the sys_user_grmember (group memberships) table?We’re importing user data into ServiceNow via a connector, which includes:Users (sys_user)User Grou...
Is there any way I can check the part numbers of an import file before importing it. I have an historic entitlement file with early 2000 lines of entitlement in it and the reseller has a history of of providing incorrect part numbers. Ideally I wou...
I want to Implement Software asset management system project using My serviceNow PDI. Since SAM pro plugin is not available , can I use lab instance of SAM fundamental course to build my project?
Can anyone help me to create a SAM implementation Project from scratch, by creating a software model, an entitlement, a discovery model and all the rest of the process using SAM workspace. If there are any sources which support my project please do s...
Can anyone help me out with the required plugins to install to achieve SAM project. And also the reason of why those plugins are required
SAM - Updating Existing Reclamation Candidates job is failing since upgrade to Yokohama, did anyone else encounter the same issue ?
CMDB data management tasks approvals are always generated to admins. As per the documentation, https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen... approvals are generated to admins if Managed by Gro...
Hi, I'm looking for some insight on the latest com.sn_sam_saas_int (Yokohama sn_sam_saas_int) 15.0.17 update released recently, to resolve the failing M365 subscription scheduled job fails. SN send a notification to complete the app update which shou...
Hi,We have an application Service Graph Connector - Bigfix. I need to enhance the application to store Software Usage data from Bigfix. To do so I have enable the plugin Software Asset Management. But when we try to use Integrationhub ETL , cmdb_sam_...
I am working to Create a SAM application to manage the company licenses internally for which we need to upload the sample data of licenses but whenever we try to upload an XL sheet we'll get a popup like "Upload bulk entitlements by entering data in ...
Hi All,Need help in choosing the right table to store Bigfix Inventory Software Usage data. We have an application Service Graph Connector for Bigfix, currently we need to enhance our application that includes Software Usage data. 1. What is the diff...
Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?
Hi, We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...
