Hi everyone,I am quite new to SAM and we are checking one of our client's Software Installation table.We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty howe...
I have created Saas integration profile for Adobe and M365 in dev both were successful and I was able to pull data from both the portals also , and then I moved the update sets to test , but in test I am not able to see the integration profile , do...
I create a removal candidate and check the notify check box. An emails is sent to the user the license or computer is assigned to as expected. The end user is asked to respond Yes (approve) to keep the software, no (reject) to remove the software. ...
Looking for options/ideas on automating the Removal of a Software Subscription in the case where the software is technically a Hybrid Software, but in this case, we're not looking at any of the locally installed components. In essence, trying to get ...
Dear experts, I am facing a problem where I am stuck in how to make certain related list tabs show when a certain field in the risk event form is selected then prompting the specific related list tabs to appear instead of all the tabs that is unrelat...
Hi Team,We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are no...
Dear experts, I try to create a date/time field called analyze start date and create a new business rule to fetch the date where the state changes to Analyze and before update. The execution script is as below, but it does not work as it won't show a...
How does reclamation takes place for DocuSign. last activity date is empty for all docusign subscription.So on what basic reclamation occur for this.I did not find any flow for reclaiming docusign license to check how we are fetching this data.
Is the use of the ITOM Discovery feature essential for managing SaaS licenses with ServiceNow's SAM Pro? Additionally, if ITOM is not implemented, what specific barriers or challenges might arise in managing SaaS licenses with SAM Pro? I would apprec...
while keeping the cursor in categories, we could see the hover or help tag. How can we remove this?
Hi all,does anyone here is an official ServiceNow SAM implementation partner?Do you know the conditions and if it is possible as a freelancer? RegardsFranck
I always thought I understood how Software was being populated by Discovery, but now I’m trying to look closer to troubleshoot the lack of ‘edition’ information with Adobe Acrobat, I’m left puzzled as to how software is populated into [cmdb_sam_sw_i...
Dear experts, I am currently facing a problem where I want to add and delete the certain tables' tabs that will appear only after I submit the risk event form shown in the screenshot below (Risk Event Entry, Impacted entities, risks, and etc). Where ...
Does SAM Pro have a 'standard' request workflow like HAM's Standard Hardware Asset Request? The only flows I see are two software ssset reclamation ones.
I was trying to locate information that provides more specific detail about the License Type "Subscription". It seems that any Entitlement which our Asset Managers have set the License type to Subscription displays as Compliant. However, it also also...
