Can someone please send any video link or document for SAM maturity
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03-17-2026 09:44 AM
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03-17-2026 09:50 AM
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03-17-2026 01:25 PM
Hi @akashgujar,
there is also an article posted in the community available: https://www.servicenow.com/community/sam-articles/the-path-to-value-for-a-sam-program-in-servicenow/...
Hope this helps!
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03-18-2026 10:43 PM
Hi @akashgujar Sharing a few resources that should cover SAM maturity from multiple angles - official docs, community articles, and a structured assessment path.
Ask a Ranger: SAM Success Portal Series (Part 3 of 5 - SAM Maturity)
Covers the SAM Maturity Assessment on the Success Portal and how to use it to track progress. Available directly inside the SAM Workspace on the Success Portal.
https://www.youtube.com/watch?v=R3taOHnBRpM
Community Articles
1. The Path to Value for a SAM Program in ServiceNow
Best starting point. Covers the full Crawl → Walk → Run framework with phased activities, maturity items, and how to link them to Success Goals and Value Builder tasks.
2. Accelerating Your SAM Journey with the SAM Maturity Assessment
Walks through the maturity assessment structure - foundational phase through full lifecycle automation - with guidance on how to approach each stage.
3. 2025 SAM Office Hours Year-End Recap Highly recommend
Real-world questions and challenges from the community, organised by Crawl, Walk, Run stage. Great for identifying where your programme is stuck and what to tackle next.
Now Create (Free Implementation Guides)
ServiceNow's Now Create platform has free workshop presentations, best practice guides, and starter stories for SAM.
If this helped sort things out, please mark it as Helpful and Accept it as the Solution much appreciated.
Regards,
Abby
