Can this be done? Submit a draft catalog item for another person

[Andrew Meza]

Hello, asking the community here if this can be done or not.

In ITSM:

Can our HR team kick off a "New Hire Account Request" via catalog item where they fill in basic new employee info. Then, have this same RITM be sent to the hiring manager where they can finish, they rest of the information like access? Overall, we want the RITM to get punted off to the hiring manager at some point of the process. 

[CezaryBasta]

Not only it can be done, but this is also one of the most popular use cases. You can achieve that in multiple different ways, but overall it's pretty simple. Is there anything in particular that's stopping you?

[Andrew Meza]

Hey, thank you for the reassurance that I can pull this off. My question is where do I start? Would I pull this off flow studio/flow designer?

[CezaryBasta · Accepted solution]

Start with a basic catalog item and variables, remember to include the ones for HR team and HR manager to fill. Then create a flow that could create SCTASK for HR team and, once it is completed, another one for HR manager. Both tasks would have different set of variables visible. You can do the task assignments automatically in the flow.

[Andrew Meza]

What if the manager is not a ITIL fulfiller?