Can we automate SAM (Software Asset Management) using ATF?

Chandrakant41
Tera Contributor

‎04-09-2025 09:59 AM

Hi everyone,

I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:

  1. Is it feasible to automate SAM processes using ATF?

  2. If yes, what types of SAM-related use cases are supported?

  3. Are there any limitations or best practices to be aware of when implementing ATF for SAM?

Would appreciate it if anyone could share their experience or any documentation links/examples.

Thanks in advance!

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dreinhardt
Tera Sage

‎04-10-2025 04:15 AM

Hi @Chandrakant41,

I don't think so, because the intention of ATF is to support and automate development and testing, not to support the user in day-to-day business.

 

Based on the existing features offered by ServiceNow (business rules, flows, GenAI, agents, notifications, ...), you should be able to implement your SAM automation requirements very well. SAM Pro already offers a helpful set of automations, especially in the SaaS environment. The question is rather, what do you want to automate and is there already a complete process for it?

 

A ServiceNow business analyst and ServiceNow developer should be able to use a process diagram to show all the ways in which this can be automated.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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