Capture Software Usage Data in Third Party Platform

PhatTang-Th
Tera Contributor

‎02-09-2026 10:33 AM

Hi everyone,

My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in ServiceNow. However, the platform only stores 30 days of data, and each day contains up to 200k records (around 1 million per week). Importing this volume is creating performance challenges.

I’d like to ask for advice from anyone who has experience pulling this type of data from a third‑party platform:

  1. Do we need to import all operational data as software‑usage data for SAM Pro to work correctly for customers?

  2. If the platform only keeps 30 days of data, how can we support reclamation rules that require 60 or 90 days of usage history?

  3. What approaches can help avoid performance issues when importing millions of records?

Any advice would be greatly appreciated. Thank you very much.

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SAMfluencer
ServiceNow Employee
In response to VasanthMuthuram

Thursday

Hi @VasanthMuthuram ,

 

Hope this helps https://www.servicenow.com/community/sam-forum/nextthink-sam-pro-how-to-integrate-to-get-total-usage...

 

If this helped sort things out, please mark it as Helpful and Accept it as the Solution much appreciated.

 

Regards,

Abby

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