New Whitepaper Series: IT Asset Management Lifecycle Accuracy and Coverage

[Brad26]

For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don't, a usable lifecycle signal we can explain, govern, and act on?

We've just published a six-part whitepaper series that reframes how ServiceNow customers approach lifecycle coverage in Software Asset Management (SAM) and Hardware Asset Management (HAM). The series unpacks why the coverage gap exists (publishers don't publish consistently, normalization has a moving ceiling, phase definitions disagree across vendors, legacy items are underserved), and then shows how layered platform capabilities like Approximated Lifecycle, Calculated Lifecycle, and Custom Lifecycle close that gap.

All six papers are available now.

The Series - blog posts with whitepaper PDFs attached

• IT Asset Management Lifecycle Accuracy and Coverage: An Overview (part 1 of 6)
• IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 2 of 6): Reporting
• IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 3 of 6): SAM
• IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 4 of 6): HAM
• IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 5 of 6): Run a Program
• IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 6 of 6): Conclusion

The series rests on four big ideas: treat coverage as a measurable outcome with explicit targets, approximation as a feature not a compromise, normalization as upstream of everything, and measure coverage by install count not by row count.

Where to start based on your role:

• CIOs, sponsors, executives: Parts 1 and 6
• Program managers (SAM/HAM): Parts 1, 2, and 5
• SAM administrators:  Parts 1, 2, 3, and 5
• HAM administrators: Parts 1, 2, 4, and 5
• Auditors, security, finance: Parts 1 and 2

Ready to shift your lifecycle strategy? Let’s do this!