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Check Compliance for Health Literacy advisor.

akguj
Tera Contributor

‎03-20-2026 05:42 AM

I have a task in the SAM Success activity details that requires checking compliance for the  Health Literacy Advisor . Could you please guide me through the steps to complete this task?
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SAMfluencer
ServiceNow Employee

‎03-20-2026 08:39 AM

Hi @akguj ,

 

Could you share a screenshot of the task card and the Health Literacy Advisor software model record? 

 

Regards,

Abby

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akguj
Tera Contributor
In response to SAMfluencer

‎03-22-2026 11:13 PM

Hello @SAMfluencer 
Please find below screenshots.

Succes maturity 1.pngSam maturity 2.png

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SAMfluencer
ServiceNow Employee
In response to akguj

‎03-23-2026 05:04 AM

Hi @akguj ,

 

Based on your screenshots, Here's how to work through it:

 

Step 1 - Identify the Software in SAM Pro

 

Navigate to SAM Pro → Software Models and search for "Health Literacy Advisor". You're looking for:

 

  • The normalized software model

  • The publisher it's mapped to

  • Any existing entitlements linked to it

Step 2 - Check Installations

 

Go to License Workbench or Software Installtion Table

  1. Filter by the software name / publisher

  2. Review the Installed Quantity vs. Entitled Quantity

If the software isn't appearing in the workbench, check whether Discovery has picked it up via cmdb_sam_sw_install.

 

Step 3 - Validate Entitlement Records

 

Navigate to Entitlement and search for Health Literacy Advisor:

 

  • Is there an active entitlement record?

  • Is the metric correctly mapped?

  • Is the entitlement linked to the correct software model?

If no entitlement exists, you may need to create one manually or flag it as a gap.

 

Step 4 - Confirm and Update the Success Activity

 

Once you've reviewed compliance posture:

 

  1. Open SGAT0001007

  2. Update the Description field with your findings - e.g., "Health Literacy Advisor - X installs found, Y licenses entitled. Position: compliant/under-licensed. Action taken: [created entitlement / flagged for procurement / etc.]"

  3. Add a Work Note summarising what you confirmed

  4. Change State from Open -> Closed Complete (CLosed Skipped)  if the software is no longer in scope)

Since this is 1 of 10 activities on the success goal, once SGAT0001007 is closed, check if the remaining 9 are progressing. But closing activities keeps the Status: In Progress moving toward completion and helps track actual vs. projected savings..

 

Screenshot 2026-03-23 at 3.59.07 pm.png

 

 

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

 

Cheers, Abby

ITAM Principal Solution Architect

 

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