How to make the Software Complaint.

[akashgujar]

Can someone please list down the steps to make the software complaint? I have one software i.e Health Literacy Advisor and its showing 0% complaint.

[Tanushree Maiti]

Hi @akashgujar ,,

Check this video/link if it helps:

https://www.youtube.com/watch?v=BSt2tU9ush0&t=40s

https://www.servicenow.com/community/sam-forum/how-to-make-non-compliant-softwares-to-the-compliant/...

https://www.servicenow.com/community/sam-forum/using-service-now-for-internal-software-audits/m-p/27....

[SAMfluencer]

Hi @akashgujar ,

Step 1:  Check Software Installations Are Discovered

• Go to Software Installations table cmdb_sam_sw_install

• Filter by software title = Health Literacy Advisor

• Confirm installs exist

• If no installations are found in cmdb_sam_sw_install the problem is discovery or your software inventory source hasn't picked it up.

Step 2: Create or Import an Entitlement (License Record)

• Go to Entitlements 

• Click New

• Fill in:

  • Create the entitlement with PPN (Publisher Part Number)

  • Software model → Health Literacy Advisor  (Make Sure Software Model is Mappend to Active Discovery Map)

  • License metric → e.g., Per Device, Per User, Per Named User

  • Quantity → number of licenses you own

  • Contract (optional but recommended — link to the underlying contract)

  • Valid from / Expires 

Step 3: Run Reconciliation

• Navigate to SAM Pro > Reconciliation > Run Reconciliation

• Select the software model or run All

• After it completes, check SAM Dashboard > Compliance Position

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

Cheers, Abby

ITAM Principal Solution Architect