Child and Not Licensable software reporting in the Workspace
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07-01-2025 07:48 AM
How can I eliminate Child software from reporting in the Workspace. I don't want to create a Software model for Child software just to exempt it from the Workspace. example of child software reporting is .net Framework, .net Sdk and .netCore software all from Microsoft.
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07-01-2025 08:10 AM
I posted this solution a week ago in another post seems to be a common problem.
This just happened to me and I input a ticket and it did fix my issue.
I went to the sam installation table and filtered on Unlicensed installs = True and then grouped the discovery models to see which ones I needed to revert the normalization for. This was the easier way for me.
ServiceNow ticket response:
Solution proposed is :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2020463
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07-14-2025 07:33 AM
We have been having the same issue and have escalated with ServiceNow to resolve as their one time solution didnt permanently fix the issue. There is a curated fix for this going to be implemented in the Zurich Release. See https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2020463