Hi Everyone,
I need your help, please. I need to obtain the information from Sam Metering Advanced. I am observing that this error is displayed in the payload of the queue monitoring probe
\"installed_software_with_sam_metering\":{\"error_msg\":\"cmd_err: C:/ProgramData/ServiceNow/agent-client-collector/cache/acc-visibility-modules/bin/installed_software_with_sam_metering.rb:192:in `block in get_software_usage_metric': undefined method `start_with?' for nil (NoMethodError)\\n\\n if (!softwarePackage.start_with?('Hotfix') && softwarePackage.index(\\\"|\\\").nil?)\\n\\n ^^^^^^^^^^^^\\n\\tfrom C:/ProgramData/ServiceNow/agent-client-collector/cache/acc-visibility-modules/bin/installed_software_with_sam_metering.rb:181:in `each'\\n\\tfrom C:/ProgramData/ServiceNow/agent-client-collector/cache/acc-visibility-modules/bin/installed_software_with_sam_metering.rb:181:in `get_software_usage_metric'\\n\\tfrom C:/ProgramData/ServiceNow/agent-client-collector/cache/acc-visibility-modules/bin/installed_software_with_sam_metering.rb:290:in `<main>'\\n\",\"error_backtrace\":\"C:/ProgramData/ServiceNow/agent-client-collector/cache/acc-f-commons/bin/command_runner.rb:63:in `runCmd'\\nC:/ProgramData/ServiceNow/agent-client-collector/cache/acc-f-commons/bin/command_runner.rb:9:in `runModule'\\nC:/ProgramData/ServiceNow/agent-client-collector/cache/acc-f-commons/bin/endpoint_discovery.rb:199:in `block in <main>'\\nC:/ProgramData/ServiceNow/agent-client-collector/cache/acc-f-commons/bin/endpoint_discovery.rb:190:in `each'\\nC:/ProgramData/ServiceNow/agent-client-collector/cache/acc-f-commons/bin/endpoint_discovery.rb:190:in `<main>'\\n\",\"failed_cmd\":\"ruby C:\\\\ProgramData\\\\ServiceNow\\\\agent-client-collector\\\\cache\\\\acc-visibility-modules\\\\bin\\\\installed_software_with_sam_metering.rb --parent_cache_dir C:/ProgramData/ServiceNow/agent-client-collector/cache --log_level FATAL\"}}\r\n"
Please can you help me correct this error?
