Smartsheet direct integration

[markschwart]

Hello all!

I was told that this is a great community, and there are several helpful members.  So here goes.

Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? 

The person (or company) that assisted with our integration did not do a great job, and currently I am the person that deals with SAM at my company.  

We have a particular PPN which i requested the content team add to the content service, and they have added it.  However, that PPN that correlates to a specific DMAP is not associating as a software model.

I was told to ask Smartsheet about an "event" table by a service now engineer, but Smartsheet says they don't have an event table.  I also know that it is recommended to use the event reporting feature in Smartsheet, but to complete a basic direct integration, you do not absolutely need it.

I am researching via Google and have read all the documentation regarding how to directly integrate Smartsheet, but so far no luck.  

Any assistance would be greatly appreciated.  Thank you

[Todd Burnett]

Hey Mark, 

This seems overly complicated, We use Smartsheet and have 2 product models, the free version and the paid version. We followed the basic install instructions here:https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage.... Make sure when you set up the API token you gave it the admin role. Also if you have using a third party to purchase Smartsheet this may not work. Hope this helps!