CI name

[AK15]

Using Discovery to populate CMDB and it puts DNS name in CIs name field but it's not always accurate so how do I make discovery to insert FQDN instead?

[Alexey7 · Accepted solution]

Understood. What is the source of truth for a ci name? NBT, WMI?

There are couple more properties available to address this issue. You can play around with them to see if it suffice. 

glide.discovery.hostname.wmi_trusted

glide.discovery.domain.name.nbt

[AK15]

using WMI. So I guess I can look at glide.discovery.hostname.wmi_trusted.

what is being used out of box in Discovery?

[Alexey7]

yes, just set it to true. The default one should be DNS.

[AK15]

I'm looking at the Discovery Properties -> Discovery setting and I see DNS or NetBIOS is trusted host name source set to Yes and WMI is trusted host name source is not set. Am I supposed to set DNS to No and WMI to Yes?

I'm new to servicenow so I don't know how to access, glide.discovery.hostname.wmi_trusted.

[Alexey7]

You're correct.

To see a name of a property you can hover over a question mark near the end of a property description.

OR

Type in sys_properties.list in the navigator, hit enter, and search by a property name.