Dear experts, I would like to know if I want to customize the scripting of the auto population of risk event number ID where can I go to locate the script? I would want to modify the script so the initials will be numbers of the date it populates fol...
I am trying to create software entitlement for google maps and the license cost is some x amount of USD for 1000 transactions. But when I try to create software entitlement record I don't see an option to fulfill this kind of requirement. So I tried ...
Hi All, I am facing some error while runniing discovery below is the error kindly help to fix.**************************************************************************************************************** Exception occurred while executing operatio...
I am very new to SAM. I am trying to figure out which scheduled jobs or any other configurations are responsible for creating and updating records in the Software Models Table (cmdb_software_product_model). We can see that some records are created a...
Hi Community - My organisation has chosen to opt out of the content library for a number of reasons. Some of the titles are proprietary. However, some is 'off the shelf' which should be in the recognition library. Is there a way to export this li...
In SAM fundamentals course's lab instance we are working to create a license managing app in software operations workspace and for it's software asset overview can we edit the software assets —( compliance status, license usage, recent reconciliation...
Hello, I am currently working my way through the ITSM Simulator at the Configure Change Management Form, I cant seem to suss out where I am going wrong. Scenario details belowScenario: Change approvers should have all necessary information on the cha...
We have a data wharehouse that is pulling to software install by the updated date to get any updates to a record. But the dedup process does not update the update date so when a record is switch to active by this process the warehouse never pull th...
Hi SN SAM community,Is anyone here familiar with the automated creation of Software Usage entries from the sys_user_grmember (group memberships) table?We’re importing user data into ServiceNow via a connector, which includes:Users (sys_user)User Grou...
Is there any way I can check the part numbers of an import file before importing it. I have an historic entitlement file with early 2000 lines of entitlement in it and the reseller has a history of of providing incorrect part numbers. Ideally I wou...
I want to Implement Software asset management system project using My serviceNow PDI. Since SAM pro plugin is not available , can I use lab instance of SAM fundamental course to build my project?
Can anyone help me to create a SAM implementation Project from scratch, by creating a software model, an entitlement, a discovery model and all the rest of the process using SAM workspace. If there are any sources which support my project please do s...
Can anyone help me out with the required plugins to install to achieve SAM project. And also the reason of why those plugins are required
Over the past few days, while working on the JAMF and ServiceNow integration for CSD2.0, we encountered a significant blocker related to how application data is fetched and the APIs involved. I’m sharing our findings here so others can be aware of th...
SAM - Updating Existing Reclamation Candidates job is failing since upgrade to Yokohama, did anyone else encounter the same issue ?
