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About fields

I have created a license request table which stores the catalog items that I have created, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have struck configuri...

KavanaM by Tera Contributor
  • 452 Views
  • 7 replies
  • 1 helpfuls

Field Configuration, table extension

I have created a license request table which stores the request records that are created in request table, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have ...

KavanaM by Tera Contributor
  • 167 Views
  • 1 replies
  • 0 helpfuls

community

Hi I have completed all tasks but the validation process is not get completed.

alexteju27 by Tera Contributor
  • 255 Views
  • 3 replies
  • 0 helpfuls

Low Usage Removal Candidates for Adobe

Hi, Can someone help me understand how removal candidates with a justification of 'low usage' are created for Adobe products when there is no data in the 'Last used time' or 'Total minutes used' columns in the samp_sw_usage table, or the 'Last activi...

Gavin Hughes by Tera Contributor
  • 1104 Views
  • 7 replies
  • 2 helpfuls

license required field is showing zero ?

I have imported SQL server entitlements , it has data in installation table , and data is also normalised for it but after running reconcilition , license owned is showing in the license metric but the license required is showing zero . 

SAM vs Subscription Management

Hello everyone I am involved in an ITAM/SAM project. The client wants to reconcile ServiceNow licenses with SAM (as if it were another integrated publisher). In a recent meeting, we considered using a Subscription Management export job to reach SAM. ...

renatobotto by ServiceNow Employee
  • 573 Views
  • 2 replies
  • 1 helpfuls

Resolved! ACC Software Usage Collection on Windows Endpoints

Hello all, we are deploying agents on Windows laptops specifically to collect software usage data. We have reclamation rules created and have updated the system property that should allow the collection of usage data for all licensable software produ...

Don Hall by Tera Contributor
  • 737 Views
  • 3 replies
  • 1 helpfuls

Duplicate software models

Hello All, I have seen my production instance, it has duplicate software models with same publisher, product, version(anything),edition(anything). There is no DMAP attached to it. They were created by the system property whenever the reconciliation r...

Shivani by Tera Contributor
  • 998 Views
  • 8 replies
  • 1 helpfuls

Resolved! Get property value in Report filter condition

I have a Property where I have a list of sys_ids. In one report I need to add condition like 'sys_id is one of' and in the value I need to provide property value. I tried mulrtiple ways like gs.getProperty(), calling client callable script include fu...

souravdebna by Tera Contributor
  • 967 Views
  • 5 replies
  • 2 helpfuls

Entitlement expiration notification widget

Can you show me, step by step with screenshots of where the widget for the Entitlement notifications is located?  I want to be able to notify contract managers when their subscriptions are about to expire.

DenaM by Kilo Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls
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