Resolved! What is purpose of Allocated tab in hardware table?
Hi Team, I want to know the Purpose if Allocation tab in alm_hardware.list table? and how data will populate? Thanks,Ganesh
Forum Posts
SOFTWARE MODEL TABLE FIELD FOR USE CASES
Hi,There's a software that is specifically configured for a particular department's use as confirmed by the service owner. We would like to know if there's an out of the box field where we can take note of the use case of the software? Example: Use ...
"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Resolved! What field do you use for historical software install dates?
Hi everyone,Our SAM team needs to find the historical installation dates of software to validate against older vendor invoices (e.g., verifying if a user installed an app in 2024 vs 2026). The install_date field is mostly empty since discovery tool...
Reclamation Candidates for SAM based on shared mailbox and OneDrive storage size/usage
Hello!I have been requested to configure reclamation rules for subscriptions to M365 products like Microsoft Exchange and OneDrive based on the storage size of those products. I know that it acts as a secondary condition in the No Desktop App Usage, ...
SSO Last Activity inaccurate
We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
Resolved! Same Display name, same discovery model, same DMAP but some missing Software Model
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
Jira SAM Integration - Connection Validation Failing Despite Successful OAuth Token
Hi All,I hope you are all keeping well. I am trying to build the Jira Software Integration with Software Asset Management (SAM) to download subscriptions, pull user activity, and reclaim subscription information in Software Asset Workspace. I have be...
Resolved! What is prerequisite for SAM Pro greenfield implementation on servicenow
Hi All,We have a requirement from the customer to onboard more than 500 software into servicenow into Software Asset Management Professional. This includes a mix of software that already belongs to known publishers as well as several that do not fal...
Resolved! FLEXERA Integration
We need to disable the Flexera Integration and uses SAM OOTB functionality .To start with this we are analyzing all the customizations of Flexera in our instance .We have found the Business Application of FLexera in the cmdb_ci_business_app.Does chan...
Smartsheet Integration Questions
Hi all,I am in the process of setting up the Smartsheet integration. The application owner for Smartsheet that we are working with has asked a couple of questions which I do not know the answer to. Would anyone here, who may have already set this up,...
Please provide steps to make the software complaint from screenshot.
I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you n...
Connect Microsoft AD spoke to direct integrations for reclamations
Hello, This community has been very helpful, and it answers all the questions I have. Hopefully, I can get some help on this next question that I have. I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace. I am...
Resolved! Agent Client Collector Discovery of Software for PCs (SAM Base)
Was looking for some info and couldn't find a crystal clear answer on it. We are using the free base SAM plugin package and we're using ACC as our main endpoint discovery right now. We are populating software installations on our Linux and Windows se...
Resolved! Genesys Cloud Integration with SAM Pro
I have a question: the project I'm working on needs to integrate with Genesys Cloud to retrieve the licenses it uses. What would be the best approach for this: creating an integration profile or acquiring Unified Experience from Genesys?
