CMDB data templates and CMDB Architecture
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‎12-28-2018 02:53 AM
Hi,
We are implementing CMDB for a client fro, scratch.
some of the data need so the updated manually.
what i need is:.
1. data templates in which the CMDB data can be asked to client.
2. also if there is kind of presentation which explains the service now CMDB Architecture and relationships and what kind of information we should take from client.
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‎12-31-2018 05:33 AM
Hello,
CMDB is vast topic to start of with. If you want to see the data architecture, below link should help
Along with that, there are primarily two parts to CMDB, 1) CI 2) Asset and both these entities are tied to each other via product models and model categories.
Below video should help you.
https://community.servicenow.com/community?id=community_question&sys_id=8f0d0b69db9cdbc01dcaf3231f96... ( my preferred one )
https://www.youtube.com/watch?v=zuZFEEW0wTs
https://www.youtube.com/watch?v=2cnfFAlcTkA
About implementation, best practice is to start with classified known CIs ( like servers of Windows or Linux type ) and then go on implementing further for other devices.
For templates, if you have access to partnerportal of servicenow, you can find some discussion kick off templates there
Note: Please mark reply as correct / helpful if it answered your original question.
