Hi,I was wondering how do you use Product ID field. It is a mandatory field and not always there is a need to use it for Vendor's SKU number. We could use it to populate with the Part number, but in SAM the products are not always normalized via Part...
what is piartory matrix in servies now
what is mean by notifiction and why it is important
foundation data which is reqire to services now
Hello, Just curious to find out how others have been dealing with Progressive Web App (PWA) installations in SAM? We have a few unnormalized discovered software and upon further investigation found that it was from PWA installations from people obvio...
Hello Community,I hope you are doing well.I would like to check if ServiceNow provides any out‑of‑the‑box (OOB) integration between ServiceNow Software Asset Management (SAM Pro) and RISE with SAP or SAP S/4HANA Cloud ERP Private.My goal is to unders...
Hi All,Hope you are doing well. There are a lot of queries coming related to How one can install SAM Pro on PDI (Personal Developer Instance) and Unable to find Software Asset Workspace on PDI even after SAM Pro Plugin installed successfully, and etc...
Hi, i am trying to activate the plugin for software asset management, but it failed. kindly help.
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
Hi Team,I’m currently working on a Software EOL workflow in ServiceNow and facing two related issues:All subtasks are Closed Complete, but the parent task (Assess IT architecture impact) remains in Work in Progress and does not auto-close or progress...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hi all,I’m trying to understand how others are tracking operating system / firmware versions for network devices (e.g., routers, switches, firewalls) in ServiceNow.From what I can see:Discovery is able to identify and classify network gear and someti...
Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow? Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.
I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
Hi everyone, I'm working with a client to update and maintain accurate software models in ServiceNow SAM. We need a way to differentiate server-based software from cloud/SaaS deployments to ensure the correct installation and discovery processes are ...