Software Asset Management plugins required for CyberArk and Palo Alto software
Which Plugin is required to update CMDB that will support SAM licensing for below softwareVeeamCyberarkPalo AltoRed Hat
Forum Posts
Discovery Source behavior for SCCM & Intune
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Reclamation Candidate missing Software Model/Product, but present in Subscription to Reclaim (RCC)
Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Configure multiple connection for same integration profile
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
SAM Pro discovering browser‑based apps/extensions as installed software
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...
Missing plugin files for Software Asset dashboard/workspace
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
Resolved! FSM
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
To check compliance or to make the software complaint.
I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software co...
Software Model Condition Not Fully Reflected in Reconciliation Results
I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...
How to onbaord publisher in sam pro.
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.
MS Dynamics Integration with business central for procurement data
As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...
Non-standard Entitlement Import Error
Hello @dreinhardt One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...
Servers not showing up on Windows/SQL Report in Workspace
We just rolled out discovery globally. We have two countries where none of their servers show up on the Windows/SQL report within the workspace. We do see the software installs on them and they look OK. They are running fairly recent version of Win...
Aligning entitlement start/end date with contract start/end date
Hello fellow SAM users, I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract. We implemented a configuration that updates the entitlement...
Filter for Requested Items
I need to pull a report which shows all the Requested Items from multiple people. Is there a way to capture that in the filter? For example, I need it for Bob Evan & Jon Doe.
