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Resolved! Microsoft Dynamics 365 Integration Global Admin Role

Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...

Brandon45 by Tera Contributor
  • 3077 Views
  • 10 replies
  • 4 helpfuls

Resolved! CSD with SCCM

I want to do integration with Client Software Distribution through SCCM firsst thing I cannot found plugin for version 1 CSD 2.0 is available but it doesnot allow SCCM it only Allow jamf, MS Intune and MS endpoint configuration Version 1 allows SCCM ...

adilalee200 by Tera Contributor
  • 431 Views
  • 1 replies
  • 1 helpfuls

Software Installations on devices pending disposal

We are just beginning to use SAM Pro.  I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

Import Software Entitlements - Error

Hello Guys, Please I need some help here.I am trying to follow the wizard for import new entitlements, but show me erro.  I don´t know what is, becasue the SAM pro plugin is active.   1 - ) I am going to new:   2-) Guided step by step walkthrough 3-)...

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miguelteres by ServiceNow Employee
  • 1268 Views
  • 8 replies
  • 0 helpfuls

Resolved! Software Packages

Hi there, we want to setup the Software Packaging process in ServiceNow and I'm thinking what is the best place to store the information. We have SAM Pro in use and know that what is installed will be collected via the respective source. What we want...

Frank Eck3 by Kilo Guru
  • 553 Views
  • 3 replies
  • 1 helpfuls

Dynamics 365 Integration Permission Requirements

Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...

miguelalbano by Tera Contributor
  • 1337 Views
  • 3 replies
  • 1 helpfuls

Export License usage information

Hi all,Has anyone exported the licensed required usage data?  This would be extremely helpful information to pass along to other teams.  Ex.In license usage, looking at a singular product, I would like to be able to cleanly export a list of the users...

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oberlel by Tera Contributor
  • 590 Views
  • 3 replies
  • 2 helpfuls
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