Hello.Regarding Contract and Entitlement in ServiceNow ITAM, what are the differences between these two, and what are their respective uses?If you have any relationship diagrams or architecture diagrams for Contract and Entitlement, please share them...
I am working on integrating Workday with SAM for SAAS license management, however I only see contingent user data in the User Subscription table, for some reason Fulltime employee data is not reflecting.WDoes anyone know the way to traverse through a...
Hi Community, I am trying to integrate ServiceNow SAM and M365 dynamics. After getting the EntraID application registered and receiving the permissions added I updated the Dynamics environment details. While configuring I am able to validate OAuth to...
Hello ServiceNow Community,we are currently reviewing the AI Control Tower licensing model and came across the table sn_ai_governance_ai_inventory_usage.Could someone help clarify the meaning and calculation of the following fields?Billing CountInven...
Hi Community,I configured Number Maintenance for Software Entitlement [alm_license]:Prefix: SWLDigits: 8Field: u_numberDefault value: javascript:global.getNextObjNumberPadded();A Before Insert/Update Business Rule copies u_number to asset_tag.I...
I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...
Hi Is it possible to link Software Entitlements to Contract records without SAM Pro? If so can anyone provide steps on how to do so? Thanks
When adding Adobe Journey Optimizer there is a product available in SAM Pro. However, when I look for the associated products I don't see them.AJO:OD CAMPAIGNS AND JOURNEYS,AJO:OD DECISIONING, AJO:OD OUTBOUND DELIVERY etc.Are these already covered b...
Hi All, We are working on inputting Entitlements for Clients like Tanium Client and ServiceNow clients. Normally these are not licensable products and just used for discovery. Do we make an entitlement with a unrestricted consumption flag = true. I n...
Hi All, We have a requirement where the customer has purchased a tenant-level Microsoft services, as are using the Microsoft cloud at the organisation level. We are currently configuring SAM Pro, and the customer has requested that we configure the t...
Hi Community, How software models can be created for corresponding discovery models . And how those software models are linked with product lifecycle information that we are getting in software product lifecycle table? Thanks,
Hi Is it allowed to use sn_itam_samp in production with out SAM pro license even though it says Free?Below are the requirements mentioned in ServiceNow documentation where as com.snc.samp is licensed one. RequirementsRequired plugins and products:So...
We are in the process of integrating Workday with ServiceNow SAM Pro. After we created the integration profile in Software Asset Workspace, I saw that a tab called FSE Worker Calculation got automatically created. That tab contains the FSE percentage...
Hello, Is it possible to Normalize and Reconcile with only SAM foundation plugin sn_itam_samp and without SAM pro ?If yes, what extent? 1) Only publishers normalization ?2) Feasibility of Product normalization to some extent?3) Any reconciliation fe...
Hello all,There is one field on SSO Application form that is "custom_properties". When we connect the applications, it populates the value inside this field. But again on the next day the same value gets vanished and the jobs(Download applications an...