EDIT: Okay so I tested it on a developer instance and it works just like in my instance so this is OOB behaviour and possibly intended? Is there a way to fix this?
Hello ServiceNow Community, I have an issue I just cannot fix.
Configuration Item to Asset Status sync is not working. If I set my Configuration Item (computer in cmdb_ci_computer) to Retired, in Hardware Assets it stays as 'Installed'. However, if I change the status in Asset to 'Retired' it will also be marked as 'Retired' in the Configuration Item table.
Asset - CI Install Status Mapping is as it was OOB. I've tried to find a solution and I can see a lot of people having similar issues but they are always pointed towards activating that rule but in my instance it is already active.
It does not matter if the change to Configuration Item is made by a script, by a Flow or manually by the form. It never updates on the Asset side. Syncing the other way works though.
I really appreciate if someone could steer me towards an answer to this.
Thank you in advance!
