Hi all , I have 1 excel sheet which has entitlement data to be loaded in software asset management. but the PPN or models not available in servicenow. so before loading entitlement data what are the steps to follow in order to create bulk software m...
I need help on below1. How someone can utilize "samp_sw_usage" table for reclamation of SaaS products?2. How the data is populated to samp_sw_usage table for subscription products?3. How reclamation candidates created for subscription products?
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Hi, We have a requirement to send report as an attachment to SFTP server. for this, I have created a table and a scheduled script to generate csv file of the report everyday and attach it to the table. I have created the credentials and also..
We want to be able to limit visibility of the entire SAM Pro Workspace to a certain Publisher. For example, we have a user that is only responsible for managing Oracle. Would like to limit their role so when they access the SAM Workspace, they woul...
Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
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Hi, I am trying to install the SAM workspace plugin in my PDI as well as Company demo instance but unable to find the same. Can somebody please help
Hi Team , in the catalog item form level we have select role variable which is list collector based on role section it is created approvals and catalog tasks . 1. Requested for manager will receive one approval - then RITM approval is Approved 2. af...
Hi all, I was given with 43k records via excel to load the entitlement data in servicenow sam pro module. i have doubt if we import through import entitlement the bulk data then is there any impact?or through system import set is preferred for bulk ...
Hi Team,I need to upload Adobe contract data into ServiceNow. The customer has provided us with invoices from which we are expected to extract key information, such as the agreement number (which maps to the contract number in ServiceNow) and other r...
Hello, We plan to move from SNOW to serviceNow SAM. I need to write high level plan for this migration. We currently use serviceNow as ITSM tool, just need to activate the SAM pro module. Please can someone help me out with what to consider in my pro...
When duplicate installations comes from different discovery sources , then system marks one as active and keeps other installation records inactive in installation table . What if from the same source (eg :-sccm )if i get two duplicate records , at t...
Hi Team, in catalog form we have "select application" variable which is u_application_catalog.LIST table reference when ever RITM created then need to capture application fullfiment group need to add in the RITM level.
I believe I have identified an issue in our environment where a SAM has created a number of Entitlements using PPNs but has modified the license type and or license metric entries on the entitlements, rather than creating a custom PPN and requesting ...
