Hi All,There is one pop up came up whenever the additional comments posted on the RITM that "Comment cannot be viewed by technicians until work begins on the Requested item”. But it should not trigger whenever the comments posted on RITM.
I have several users who have the same job and their job entitles them to things like a work computer, a cell phone, and a software license at a certain permission level. How would we configure this in ServiceNow?
The training book mentions importing Allocations on page 213, but does not show how to do this. Pages 214 and 215 show the fields of data that are required but do not mention how to import the data. Does anyone know how to do this?
I wanted to update state and justification field of records in a Table through submitting a catalog item with same field names and selecting record number. I have created a catalog item and attached a flow to same. It is not updating fields as requir...
Hi Experts, I am new to SAM. I was going through Software Asset workspace but not getting any article which provides complete detail about it. Can anyone share any link or documentation where each and every bits and pieces of Software Asset workspac...
As per the document, when notify user checkbox is selected then notification is sent for user to provide justification. I don't see such configuration or notification with this body is configured in ServiceNow. Along with, what will happen when user ...
Does ServiceNow have an instance called Government Data Center? If not based on the part # we were provided (PROD00064) #what would be the be the closest title?
Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...
Not sure if this should go here, Performance Analytics, or UI Build Forum, but I'm going to start here.In the Software Asset Workspace -> Software Analytics -> Discovered Inventory the graph for Software proliferation Review multiple and potentially ...
Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?
what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments
Hi folks,I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation. Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconc...
Is there a specific publisher part number for ServiceNow Instance - Government Data Centeralso what would be the license metric when entering an entitlement in ServiceNow.
Hi Team,Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.Somewhere I read if it's deleted i...
