Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
I am trying to create a custom product as per the SAM Vancover simulation and this is failing as per the below instructions. Instructions:Create a custom product to account for software recently developed by the Customer. The customer name is Execut...
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
What Software installation Table (cmdb_sam_sw_install)? Who populates the table? And why it is important from Sam perpective? Will my discovery model get normalized if i dont have software model for specfic publisher? Thanks in advance!!
Hi All, I am unable to determine which plugin needs to be installed in order to access the samp_va_dbview_details (Virtualization Adapter Database Views) table in the ServiceNow instance. P.S. Thank you, Mahesh.
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?
Hi , I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices .. same with sub_category as wellhow to do it ?can anyone please...
I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!
I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...
We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
