As part of the ServiceNow SaaS integration, we are trying to integrate SAM Pro with GitHub License, GitHub Co-Pilot and GitHub Advanced Security to fetch the license metrics.As per the docs, i understood the API user (PAT) should have the org-owner r...
Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...
Hello All,I am trying an integration between ServiceNow and S4HANA SAP system for SAM using ABAP program. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to ge...
Hello All,We are trying to connect snow to SAP system. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to generate SOAP function for SOAP Message: SAM SAP SAP ...
What is the best way to process a maintenance renewal so the purchase order line item will indicate that it is a maintenance renewal and a maintenance entitlement will be automatically created? From what I've seen you need to select the product mode...
Has anyone faced this error while running the import schedules of SG-Tanium ?org.mozilla.javascript.JavaScriptException: SyntaxError: Unexpected token: < (sys_script_include.ba5ad31a531030106747ddeeff7b1284.script; line 194)
Hi All, After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscr...
Hello All,I just created entitlement for Microsoft 365 Enterprise E5 through PPN and can observed that multiple Software Models got created automatically as suite components which I think is good.But none of these software have the option to check "S...
Hi Team, I had this recent import and the model category wasnt included on the sheet resulting to empty CI on the asset record, is there a way to fix this? i tried running a background script to target a specific asset and according to the log there ...
Can anyone explain this error to me? I am using a flow to update a software entitlement list and receive this error. I can insert the record manually. Any help is appreciated!! Error occured while inserting record: Operation against file 'alm_enti...
How to configure a default workspace to login has a noc manager into service operation workspace and login has call center user into customer service management
Hi All,Having similar question, our developer already ran the Normalization guided setup. However, we can still see multiple values for Microsoft is Normalized and hence able to see all of these entries while selecting publisher in Software Model For...
Hi team1.Given the instance is accessible; When navigating to System Definition → Plugins; Then com.snc.samp shows Active | Given SAM Pro is active; When reviewing dependent plugins; Then sn_sam_workspace and sn_sam_playbook show Installed 2.I did no...
Hi teamhow to get the Sam pro plugins requested form HI Portal and how install Sam pro pluginsThanks, and RegardsBharath
Hi All, I am working with a team on a Salesforce CRM SaaS Integration through the out of the box method. We are getting an unrecognized subscription identifier that we initially believe is related to Salesforce CPQ (Configure, Price & Quote), but our...
