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SAM refresh Job is executing after clicking on Execute button

Hi All,There is a job called SAM refresh MS dynamic activity which run in every hour. But this job is not running. I checked the job result table which is showing the status of the SAM jobs but this job is not running since 14th.So, i tried to execut...

shivani42 by Tera Contributor
  • 144 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Models without products - Can I remove them?

I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option.  I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...

andynewey by Tera Expert
  • 250 Views
  • 1 replies
  • 0 helpfuls

Servicenow Oracle GLAS Implementation

HiI am trying to implement the oracle GLAS by following the below documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.htmlcan anyone help me to understand ...

SmartSheet API Connector for SAMP

Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues.  I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet  "Any API calls that are ...

Resolved! Scanner to populate serial numbers for the assets

We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site...

Citrix data source

Hi, I am looking for sample questionnaire where there will be prominent questions to ask the stakeholders for a Citrix migration to CMDB particularly those revolving round the data source, integration, automation and workflows. Any leads will be appr...

M365 integration profile throwing oAuth provider empty

I have created a M365 saas integration profile  , It was running fine one month back , but now when I am trying to check the connection its throwing error like this , what does this error means ? is the client secret value got expired ?  

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Import set is not transforming the data into target table

Hello,We have JAMF integration in our enviornment where we import the software data from JAMf into servicenow. We have some import schedulers and data source. But it seems like the imports are not inserting the data into target table.For example, we ...

Shivani by Tera Contributor
  • 398 Views
  • 1 replies
  • 1 helpfuls

Resolved! Microsoft 365 Integration Profile Missing as an option

Hello SNow Experts, My team is trying to explore the use of Software Asset Management in one of our Sub-prod instances. I'm trying to integrate with our O365 environment, but, I don't seem to have the option to select it as an integration profile:Goo...

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Anthony D2 by Tera Expert
  • 670 Views
  • 2 replies
  • 2 helpfuls

Resolved! Multiple attachment

Hi All! I need to assign an attachment to each record in a catalog item request. This attachment is a mandatory element for each record. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of atta...

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Servicenow Oracle GLAS Implementation question

Hi I am trying to implement Oracle GLAS but I got a question while looking into the below documenthttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html The question ...

Vasu2 by Tera Contributor
  • 299 Views
  • 1 replies
  • 1 helpfuls
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