We have had numerous issues with ACC getting usage data from our devices. We now have a further issue with our M365 Cloud PC's related the the Userassist folder in the registry. ServiceNow have advised its related to the ServiceNow User Account and R...
What is the trick for getting this action to become available? I thought it was in one of the spokes but I can't find it. Thx!
In the software asset management workspace , In the success portal in the overview tab: Projected savings dashboard widget is showing no data available.How can i see the data?And How can i check is that is there or not?Any schduled job needs to be ru...
Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance
Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...
We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...
I have setup D365 & Power Apps saas integration profile , there we have two options 1. Download subscriptions2.Download Activitywhen I am checking the Download subscription check box the connection is getting validated but when I am checking both dow...
Hi everyone,We have recently implemented ServiceNow SAM Pro, and post-implementation we realized that we are largely blind on most SaaS applications, except Adobe and Microsoft, which were already integrated and are showing data correctly.We have now...
I need assistance with discovering an Apache Tomcat instance that is bundled inside a custom application, and the application is not installed through a package manager. Because of this, ServiceNow Discovery is not identifying it as installed softwar...
In software asset workspace, there is a renewal calendar option which display the contract coming up for renewals. However, the total cost displayed for all contracts are in USD currency whereas some contracts has total cost in CAD currency. I want t...
Hello,Is it possible to modify the setting for this "Renewals Calendar" view? If yes, which role is needed?On the right, it seems that even the admin doesn't have permissions to change these settings.Thank you in advance.Vito Cicchirillo
Hi Everyone, We have added the Docker Business entitlement to SAM Pro; however, the reconciliation did not produce the expected results.Upon reviewing “Installations Requiring Action,” I found 70 installations grouped under the issue “No applicable s...