Resolved! ESC Portal
order now option is not showing on esc portal. plz suggest what needs to be done in this
Forum Posts
Publisher is blank in Software model
Hi Need help with below issueSome of the software models were created with blank publisher butin software product the publisher is there(screen shot below). I am not able to update the field as it is read only. 1. Aware of the option of creating a n...
Resolved! Asset Lite vs ITAM - SAM Pro and HAM Pro
Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...
Resolved! What field can I use to input a use case into a Software Model?
theres a software that is configured for a specific group of users only. Other groups cannot use this software as this may not be compatible with their needs. we want this cited in the Software Model we created. Where can we enter this? Is it reco...
request item is in progress create the 5 catalog task and assign to 5 different groups
request item is in progress create the 5 catalog task and assign to 5 different groups.dont allow RITM & Request to close until all catalog task close please suggest me best approach
Resolved! What is purpose of Allocated tab in hardware table?
Hi Team, I want to know the Purpose if Allocation tab in alm_hardware.list table? and how data will populate? Thanks,Ganesh
SOFTWARE MODEL TABLE FIELD FOR USE CASES
Hi,There's a software that is specifically configured for a particular department's use as confirmed by the service owner. We would like to know if there's an out of the box field where we can take note of the use case of the software? Example: Use ...
"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Resolved! What field do you use for historical software install dates?
Hi everyone,Our SAM team needs to find the historical installation dates of software to validate against older vendor invoices (e.g., verifying if a user installed an app in 2024 vs 2026). The install_date field is mostly empty since discovery tool...
Reclamation Candidates for SAM based on shared mailbox and OneDrive storage size/usage
Hello!I have been requested to configure reclamation rules for subscriptions to M365 products like Microsoft Exchange and OneDrive based on the storage size of those products. I know that it acts as a secondary condition in the No Desktop App Usage, ...
SSO Last Activity inaccurate
We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
Resolved! Same Display name, same discovery model, same DMAP but some missing Software Model
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
Jira SAM Integration - Connection Validation Failing Despite Successful OAuth Token
Hi All,I hope you are all keeping well. I am trying to build the Jira Software Integration with Software Asset Management (SAM) to download subscriptions, pull user activity, and reclaim subscription information in Software Asset Workspace. I have be...
Resolved! What is prerequisite for SAM Pro greenfield implementation on servicenow
Hi All,We have a requirement from the customer to onboard more than 500 software into servicenow into Software Asset Management Professional. This includes a mix of software that already belongs to known publishers as well as several that do not fal...
Resolved! FLEXERA Integration
We need to disable the Flexera Integration and uses SAM OOTB functionality .To start with this we are analyzing all the customizations of Flexera in our instance .We have found the Business Application of FLexera in the cmdb_ci_business_app.Does chan...
