Hi All, has anyone noticed a reduction in the number of records in the LPR following an upgrade to Zurich?We upgraded from Yokohama. The number of entries in the report reduced by around 20% in each instance. The other change I noticed is that the SW...
Hi Team, I want to Setup Advanced Work Assignment for Service Desk in SOW Service ChannelsDefine the source of work items (e.g., Incidents, Chats, Walk-up requests).Each channel represents a type of interaction or task. Work Item QueuesGroup incoming...
Hi Team, service operation workspace level when incident opened then we have "agent assist" customer is trying to search KB numbers it is not showing when typing keywords it is showing i need to show KB Numbers under search.
Scope of Genarative AI in Servicenow plateform and specific blog or article will help.
Hello Experts, Can anyone help me with the following queries and advise how I can find the root cause? 1. Any issues related to non-compliance will appear on the Publisher Overview Results tab after reconciliation.2. Products found to be non-complian...
Hello,anyone knows what specific plugin required for Configurations > Monitoring > Connections?Thanks
Hi everyone, we are facing issues as following could you please help us-The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:Publisher Name Missing: T...
I am creating a report, within the standard reporting funtionality of SN, for specific software and where it is installed. The report needs CPU details and I cannot find the location of this data. I have expanded the Installed On field but for som...
What roles/ permissions do I need assigned to me to be able to at least be able to search up the assets/hardware models/hardware assets in ServiceNow. I have the correct permissions on my account on our Production server but I'm trying to replicate t...
Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...
Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA
Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...
Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...
