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Import multiple User Allocations from an Excel file

I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!   

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ThuDuongN by Tera Contributor
  • 372 Views
  • 1 replies
  • 0 helpfuls

Servicenow developer

Hi all, Here is my question, there are two reference fields are from the same table, Sub-account field is depends on account field,1.Account2.Sub-account I need to fetch the data into these two fields from the respective table, the sub-account field ...

BhupathiC by Tera Contributor
  • 245 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Overriding Licence Cost to discovery without entitlement

Hi there again, I have a question regarding Overriding Licence Costs.  I have a set of discovered software that all have software models but those models are not available in the classic view of the overriding software cost, in the SAM Workspace the ...

andynewey by Tera Expert
  • 404 Views
  • 3 replies
  • 2 helpfuls

Create Transfer Order Lines for Assets in bulk

Hi all, We are using Transfer Orders to move Assets between Stockrooms so this process is done in a controlled and track and traceable way. On a Transfer Order, Transfer Order Lines have to be created for each Asset that has to be moved what is logic...

Ed Laar by Mega Guru
  • 1341 Views
  • 7 replies
  • 7 helpfuls

Best Practice to Manage Licensed Software Model

Hi Experts, We have enabled the sam property to create software model for the non licensed software install from discovery, where during normalization software model will be automatically created if there is no corresponding software model is availab...

antony4007 by Tera Expert
  • 588 Views
  • 4 replies
  • 1 helpfuls

Best practice for importing license records without PPN numbers

The product name list received from the customer included PPN numbers, so I downloaded an Excel template from "Create Entitlement" in Software Asset Workspace, filled in a small number of sample records, and uploaded them.The records with PPN numbers...

nagaryu by Tera Contributor
  • 484 Views
  • 2 replies
  • 0 helpfuls

Resolved! Process to remove subscription users and subscription profile

Leading on from other Adobe post, we have a set of users that we moved from their VIP agreement to our ETLA.  Both agreements had their own Subscription profile and user download.  The VIP agreement has ended but the users and profile remain consumin...

andynewey by Tera Expert
  • 456 Views
  • 2 replies
  • 1 helpfuls

Resolved! SAM-Stale VMS or Host consuming License

Hi AllIn our Health Check/SAM-Stale VMS or Host consuming licenses, we are seeing multiple cells phones listed. Has anyone experienced this behavior?1. What could possible be causing a phone to be considered a VM or Host.2. We have cell phones flagge...

oberlel by Tera Contributor
  • 560 Views
  • 3 replies
  • 0 helpfuls

How Active install field set on Software Installation table

Hello, I need to know that how the active install field set on the installation table. We have set up service graph connector when we run the import and software data is getting fetch from SCCM. Some records have active false and some are active true...

shivani42 by Tera Contributor
  • 1365 Views
  • 6 replies
  • 0 helpfuls

SAM - Collect Office 365 Usage jobs failing

My direct integration credentials validate fine, however the job  SAM - Collect Office 365 Usage is consistently failing.   where can I get more details, the error message has nothing other than it failed.

Adobe Integrator - all subscriptions are showing as unlicenced

We have an ETLA with Adobe and are using the SAMP Adobe integrator.  The user list was updated a couple of days ago so I guess the interface is working plus the support team have not said anything has failed.  My understanding of the integrator was t...

andynewey by Tera Expert
  • 237 Views
  • 1 replies
  • 1 helpfuls
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