Content Library - Opt Out BUT still send software for recognition to ServiceNow

DeniseBee
Tera Contributor

‎08-13-2025 05:48 AM

Hi Community - 

 

My organisation has chosen to opt out of the content library for a number of reasons.  Some of the titles are proprietary.  However, some is 'off the shelf' which should be in the recognition library.  Is there a way to export this list to send to ServiceNow even though we are opted out please?  

 

Thanks

Denise

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dreinhardt
Tera Sage

‎08-13-2025 03:35 PM

Hi @DeniseBee ,

please use the ITAM Content Request in the NOW support and share the XML export of all relevant discovery models you would to report to SN.

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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