Creating allocations in SAM when they are coming from integrations

[iamkurt]

This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no...

I have added it as a comment but decided to make a different post since I thought it warranted one anyway. 

We are migrating Adobe subscription licenses from a legacy ITAM tool to ServiceNow SAM Pro

The legacy tool has license and their allocation details.

These licenses are already assigned to people and the allocations is being tracked in Adobe portal by the software owner.

We have migrated only Adobe subscription licenses from legacy took to ServiceNow SAM Pro.

My understanding is that allocations should come via integration with the Adobe portal.

When I see in SAM Workspace > License Operations > User Subscriptions , I see Adobe subscriptions are coming in but in alm_entitlement_user, I don't see any allocations created for Adobe licenses.

How can I see these allocations get created?

Is it possible to create allocations 1 by 1 instead of clicking on all "Create all allocations" and creating them all in one go?

I would feel safer doing it that way.

[MercBuilding]

Hi,

  After creating integration please run the reconciliation. Once it is completed, go license Usage and select adobe publisher. Click on the product to see if you get remediation options, you can do the allocations from there.

Thanks

[SAMfluencer786]

Hi @iamkurt 

Yes you can allocate the license 1 by 1, open the entitlment and go to user allocations and click new and assign the user. Same logic applies to device base.

Regards,

Abhishek

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

[shubhammathur]

Here in ServiceNow SAM tool the entitlement can come either from an integration with procurement tool such as SAP or it has to be manually created "Create entitlement" (While creating please make sure you enter the right PPN).

Once done, please run the  reconciliation and you would have the comparison of entitlement vs Allocation(Via Adobe Server to Server OAuth integration).  

During the integration please sure you enter the correct credentials with organization Id in credentials and connections.