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Ci field is empty in asset record

VengadeshB52217
Tera Contributor

Hi All,

 

In asset record the configuration item field is empty.But the asset has the respective ci in the computer table

Does anyone have any idea?

 

regards

vengadesh

1 ACCEPTED SOLUTION

There isn't a scheduled job to fix this, you would need to implement a fix script to correct the data yourself

View solution in original post

4 REPLIES 4

Kieran Anson
Kilo Patron

Does the configuration item have the 'asset' field populated? Potentially someone has done a background script / fix script and not kept data in line?

yes there is an asset populated .

 

How to synchronize this thing? .Is there any OOTB thing need to check or do i need to have a fix script to update?

 

Thanks

There isn't a scheduled job to fix this, you would need to implement a fix script to correct the data yourself

Thank you

This will helps to resolve