DATA Segregation in ServiceNow
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‎02-03-2022 07:30 AM
Do we have a feature to segregate the data on basis of Region in SERVICENOW ?
For example we have multiple users with different regions, a person from US region should have access to the data only belongs to US region, he should not have access of other regions data like UK etc.

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‎02-03-2022 07:39 AM
Hi Maheswari,
Please refer to this thread:
https://community.servicenow.com/community?id=community_question&sys_id=a8574369db1cdbc01dcaf3231f961912
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep

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‎02-06-2022 10:03 PM
I've had to do it custom every time. I'd highly recommend looking at using the domain seperation feature if possible. I'd also tread lightly on trying to extending data segregation into software asset management, for example software installs don't have a company field on them, nor do other tables like software usage and reclaimation candidates. Also think about how how software entitlements may need to get multiple entries (e.g. global buys the licenses, but the licenses are managed at a 'local' level)
Also evaulate the impacts to processes such as change management, where the change might span CIs/Assets that don't fall cleanly into a one data segregation unit. Or how Transfer Orders will work if there is a need to request a transfer of assets across data segration boundaries.
Also be ready to work through performance issues and useability issues.