DATA Segregation in ServiceNow

Maheswari2
Tera Contributor

Do we have a feature to segregate the data on basis of Region in SERVICENOW ?

For example we have multiple users with different regions, a person from US region should have access to the data only belongs to US region, he should not have access of other regions data like UK etc.

2 REPLIES 2

Community Alums
Not applicable

Hi Maheswari,

Please refer to this thread:

https://community.servicenow.com/community?id=community_question&sys_id=a8574369db1cdbc01dcaf3231f961912

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Scott Halverso1
Mega Guru
Mega Guru

I've had to do it custom every time.  I'd highly recommend looking at using the domain seperation feature if possible.  I'd also tread lightly on trying to extending data segregation into software asset management, for example software installs don't have a company field on them, nor do other tables like software usage and reclaimation candidates.   Also think about how how software entitlements may need to get multiple entries (e.g. global buys the licenses, but the licenses are managed at a 'local' level)

 

Also evaulate the impacts to processes such as change management, where the change might span CIs/Assets that don't fall cleanly into a one data segregation unit.  Or how Transfer Orders will work if there is a need to request a transfer of assets across data segration boundaries. 

Also be ready to work through performance issues and useability issues.