Delete outdate software models

Stephen Skaggs
Kilo Sage

I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them?

 

"STRY020101Delete outdated software models
As a software asset manager, I need to delete two outdated software models prior to
importing my entitlements so they do not cause issues with duplicate software models"

1 ACCEPTED SOLUTION

Check out this document from Now Create.  Starting on page 43, there is a good overview of Importing Entitlements.  This section talks about recording software entitlements, including importing.

Now Create also has a nice write up from a process perspective.  

find_real_file.png

 

This is a view from CSDM 4.0 of the Product Model (in this case Software Model) lifecycle

find_real_file.png

View solution in original post

3 REPLIES 3

EricDohr
ServiceNow Employee
ServiceNow Employee

If I remember correctly, check to see if there are any software models that do not have entitlements. 

Thank you for the reply, I have done that but what I am having trouble understanding is do I remove those software models? Or do I try to attach new or existing entitlements to the software models (maybe because of entitlement import error remediation or I have entitlements that need to be uploaded that use those models? I have been led to believe that software models are created through either entitlement upload, through content services schedules job results when it provides a PPN with the details or manual creation. Just wanted to fully understand the lifecycle of a software model from creation to deletion.

Check out this document from Now Create.  Starting on page 43, there is a good overview of Importing Entitlements.  This section talks about recording software entitlements, including importing.

Now Create also has a nice write up from a process perspective.  

find_real_file.png

 

This is a view from CSDM 4.0 of the Product Model (in this case Software Model) lifecycle

find_real_file.png