Difference between Remove Unlicensed Installs and Remove Unallocated Installs Remediation Options

[Dwight Mickley]

Can someone explain to me the difference between these two remediation options in SAM Pro? They both appear to create removal candidates.  Remove Unlicensed Installs and Remove Unallocated Installs Remediation Options.

Is there an article that gives a definition or description of all remediation options?

[dreinhardt · Accepted solution]

Hi @Dwight Mickley,

As you have already determined, both options create removal candidates to remove "unauthorized" installations. The difference is as follows:

• Unallocated Installs are the installations that would be covered by available use rights, but have not been allocated and are therefore, from ServiceNow's point of view, not authorized by a process to use the product.
• Unlicensed Installs then affects all those installations that would no longer be covered by the available usage rights and would therefore actually cause an in compliance.

Best, Dennis

[Dwight Mickley]

Dennis thanks for the explanation!!!