ServiceNow® Software Asset Management helps organizations understand, control, and optimize software and cloud spend across the full asset lifecycle. By unifying software, cloud, and contract data on a single platform, teams gain real-time visibility into what they own, use, and pay for—revealing unused software, compliance risks, and optimization opportunities as they emerge. This connected, actionable insight enables IT, finance, and procurement to move from reactive audits and manual cleanups to proactive decision-making and automated actions that can reduce risk, waste, and help protect budgets.
In the ServiceNow AI Platform Australia release, there are three key features for Now Assist for Software Asset Management:
- Contract entitlement data extraction
- Resolve SaaS connection errors with AI agents
- Automate M365 subscription assignments in Microsoft portal
There are also two key features for Software Asset Management:
- Advanced contract lifecycle capabilities with Contract Management Pro
- Guided experience for lifecycle reporting
Contract entitlement data extraction
Software asset managers often struggle with implementation as entering entitlement information into the SAM module can be a time-consuming manual process, often taking months and requiring ongoing updates for renewed contracts.
The contract entitlement data extraction feature streamlines software asset management by automating the entry of entitlement information into the SAM module. By eliminating tedious data entry, this feature reduces non-value-added effort, accelerates license position reporting, and simplifies managing entitlement information across multiple contracts. AI handles complex legal documents instantly, which reduces error-prone manual contract reading. This enables organizations to improve efficiency and focus on strategic tasks rather than repetitive maintenance.
Resolve SaaS connection errors with AI agents
SaaS integrations can frequently fail due to API changes, authentication issues, or throttling, creating silent data gaps. These failures require manual investigation, delay reconciliation, and introduce compliance risk. Organizations lack proactive visibility and automated remediation to help ensure reliable, continuous SaaS consumption data for accurate reporting and license compliance.
Resolve SaaS connection errors with AI agents acts as a SaaS health manager that monitors connectors, detects failures early, explains root causes, and enables automated remediation. This helps ensure reliable SaaS data, reduce troubleshooting effort, prevent compliance gaps, accelerate recovery, and increase trust in reconciliation and reporting.
Automate M365 subscription assignments in Microsoft portal
Software administrators often manually fulfill M365 software license requests in the Microsoft 365 portal, which is a highly manual and time-intensive process.
The automate M365 subscription assignments in Microsoft portal agentic workflow automatically checks for license availability in the M365 Portal and assigns license once the software request is approved in ServiceNow. This end-to-end automation decreases the manual overhead of M365 subscription assignment management.
Advanced contract lifecycle capabilities with Contract Management Pro
Software asset managers often lack a seamless, automated way to access and act on critical post-signature contract information within their existing SAM workflows. Key data such as contractual obligations, renewal dates, and license terms can often remain siloed in contract management systems, which results in compliance risks, missed renewal opportunities, inefficient decision-making, and excessive manual effort.
With advanced contract lifecycle capabilities with Contract Management Pro, there is a seamless integration between Software Asset Management Enterprise and Contract Management Professional to support advanced contract lifecycle capabilities after a contract has been signed. This feature includes obligation management, renewal management, and metadata extraction, which enable asset managers to help ensure compliance, reduce risk, support renewals, and enable smarter decision-making and reporting within SAM workflows.
Guided experience for lifecycle reporting
Producing accurate and consistent software lifecycle reports is a taxing and difficult process because activities are spread across multiple SAM tools, trigger points are unclear, and there is little guidance on best‑practice sequencing. This fragmentation forces SAM managers to rely on manual effort and institutional knowledge, making it difficult to track progress, understand impact, and keep reports up to date as the software estate continually changes.
Guided experience for lifecycle reporting helps resolve these challenges by leading users stepbystep through the right activities in the right order, aggregating all required tools into a single, optimized flow. By making lifecycle reporting repeatable and easier to maintain over time, the feature accelerates insights, improves consistency, and helps teams confidently adapt reporting as their software environment evolves.
To learn more about additional features and enhancements for Software Asset Management in this release, check out the Australia release notes and view the additional feature table below:
|
Feature/Capability |
Description |
|
Expanded pattern normalization |
Streamline the software model discovery process by leveraging the expanded pattern-based normalization rule, which eliminates the need to manually update or create new normalization rules for every minor variation in software discovery models. This rule automatically recognizes and matches diverse patterns and variations in software model data. As a result, discovered publisher, product, version, and edition values are seamlessly aligned with the ServiceNow® repository. |
|
Oracle WebLogic Suite licensing |
Access flexible licensing options that align with different deployment models and usage patterns through comprehensive license management with support for the Oracle WebLogic Suite for both Per Processor and Named User Plus (NUP) metrics. The enhanced support now covers the entire WebLogic product family, including the flagship Suite edition. |
|
Microsoft Server Infrastructure and License consumption report |
Gain insights to a unified report for all Microsoft server product installations and license usage across license metrics. The Microsoft Server Infrastructure and License consumption report consolidates infrastructure data per device along with license usage and exemptions. Get detailed justifications for exemptions such as unlicensed or ignored installations, making it easier to monitor, analyze, and optimize your IT resources. |
|
License usage enhancements |
Optimize licensing for legacy Microsoft SQL Server Enterprise Edition licenses under the Server+CAL licensing model with Software Assurance (SA) by using the enhanced licensing rule. A single server license can cover up to four virtual machines, provided that the combined processing power for these VMs does not exceed twenty hardware threads or cores at any given time. |
|
SAP OAuth authentication |
Benefit from enhanced OAuth 2.0 authentication for your SAP ABAP on-premise integrations with improved security. This capability provides a more secure, compliant, and future-proof method for integrating the Software Asset Management application with your SAP systems. |
|
Bring your Windows Server processor licenses to Azure cloud |
Support licensing rules for MSFT Windows Server using per processor licensing model on Azure. |
|
Manage Client Server licenses for Microsoft SQL Server |
Support licensing rules for MSFT SQL Server Enterprise on the Server/CAL Model. |
|
Oracle GLAS Verification for Database v25.2 |
Enhanced GLAS App and reporting meeting Oracle's v25.2 data collection requirements for virtualization. |
|
Simplify Salesforce CRM integration authentication |
Client Credentials grant type introduced for ServiceNow-Salesforce CRM integration. This eliminates the need to re-enter credentials and supports non-user-based authentication. |
